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Products with logo engraving on hangers/clothes racks are custom-made. Once ordered, no returns or exchanges are allowed. Before engraving the logo, we will create a sample for the buyer’s confirmation. Only after approval does mass engraving begin. Each hanger or clothes rack is engraved manually one by one, and the final result is aimed to match the sample confirmed with the customer. Variations of 0.1–0.5 are considered normal!

If you have any questions, please contact customer service for details.

PS: Explanation of shipping fees for returns and exchanges (very important):

1. Cases of incorrect or missing deliveries — For incorrect deliveries, we will cover the shipping cost. For missing deliveries where the quantity is small or the item details indicate a shortage, the missing portion will be processed as a “refund request”. For cases with a large missing quantity, we will cover the shipping cost to send it out again!

2. Product quality issues — due to the nature of wholesale, the volume is also relatively large. Under certain constraints, it is not possible for us to inspect all products in detail like in Taobao retail. Although the manufacturer has strictly controlled quality before shipping to us, the presence of some defective items is normal. However, when product quality problems occur, we have an obligation to replace the goods for the buyer. The profit margin from small-scale wholesale is already low; sometimes it is even lower than the return shipping costs. If we bear the return shipping costs, we not only lose money but often end up losing more than we gain. No business operator will engage in such a loss-making operation. I believe all business owners will agree with this. Therefore, we generally adopt the following three methods to handle such situations:

① Send a replacement shipment next time (the replacement part is not included in the shipping cost)

② Return 50% of the payment for the product

③Direct return or exchange (shipping cost is borne by the buyer)

<t_Note>: Business is not easy, unless under special circumstances. It is recommended that customers try to handle after-sales issues using the first method.</t_Note>

3. Product damage issues — Damage usually occurs in plastic products. Due to the uneven quality of employees in the shipping industry today, as well as problems such as violent dropping, trampling, etc., even well-packed products may suffer damage during transportation and delivery. Our after-sales service will follow the handling method specified in Category 2!

In special cases, please discuss and handle them with us! (Our principle is to minimize both parties' losses and reduce unnecessary costs.)

4. Summary of returns and exchanges ---- If you are not satisfied with the product, do not like it, and have not used it, it is acceptable for a return or exchange, and the shipping cost is at your own expense!