About the product:

Our store's products are in stock.48We will ship the goods within hours. The shipping time for custom-made products will be subject to the communication with customer service. It is quite normal for our store to experience stockouts due to the large quantity of supplies. If there are stockouts for the products you have purchased, we will notify you immediately. Products with stockouts will be refunded.

1About Quality

Before shipping, there will be a dedicated department to pack the boxes, and there should be no quality problems. However, it is impossible to achieve 100%. If there are indeed any defects in the product itself, please notify us within 7 days of receipt.48Please contact us in time within the hour, and we will definitely resolve the problem for you.

2Size issues: Each product has detailed measurements taken, and everyone measures differently.1CMThe error within the left and right is normal. If you blame the seller for the wrong reason after the fact, that is, the recommended size is incorrect, I'm sorry, we do not accept this as a reason for a return.

3. About the product return and exchange issue

1). Please communicate with customer service before returning the goods, and provide detailed information to ensure that your return can be handled promptly.

2). The defective products must be kept in their original packaging (please bring the packaging with you, do not directly paste or write on the original factory box)

3). If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4). For damaged goods during transportation, you must raise a claim within 24 hours after receipt and contact our after-sales customer service to register. Any delay beyond this time will be deemed as acceptance of the goods in good condition.

5). The following conditions do not allow for returns or exchanges: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repair or modification, or use or storage not in accordance with normal methods.

6). After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.

Dingfa Stainless Steel Tableware is a production entity that integrates product development, design, production, and sales, etc., specializing in stainless steel kitchenware, hotel supplies, and household goods. The factory covers an area of nearly 8,000 square meters, adopts advanced full-line production, and has more than 80 employees, including 15% of various professional management personnel. The company adheres to the business philosophy of "pursuing innovation and quality first," and insists on the principle of "customer first" to provide high-quality services for our customers. We use service and sincerity to exchange your trust and support, and achieve mutual benefit and win-win results!