Return and Exchange Policy:
1. The following conditions do not allow for a return and refund: the product packaging is incomplete, dirty, and the accessories or related materials are incomplete; unauthorized repair or modification; use or storage in an abnormal manner; the product is labeled and is fraudulent. (The manufacturer will not accept returns for such situations, so please understand the buyers).
2. We refuse to accept payment on delivery items, as they cost twice as much. Thank you for your understanding.
3. Special Declaration: The delivery time of the goods from our company depends on the actual situation of the courier and logistics services. Any issues caused by the courier or logistics services are the responsibility of the courier and logistics companies. We are responsible for communicating with the courier to handle the issue. We will not accept any refund or rejection claims due to these issues (if the goods are urgent, you can clearly inform the customer service, and the customer service will estimate the time roughly, so both parties will have a clear understanding to avoid delays or inconvenience).
4. Before sending back the return parcel, it is necessary to communicate with the customer service and prepare a return list. The return parcel must include a detailed return list with the buyer's ID, contact information, reason for return, and quantity of items. Parcels sent back without prior communication with customer service will not be accepted. (If the goods are lost without prior notice, it will be difficult to get a refund.)
5. If you are not satisfied with the received goods and want to return them for reasons such as not as good as expected, you can return or exchange the goods within 7 days after receipt, bearing the round-trip freight costs yourself. If you want to return a product with actual quality problems, you must contact customer service within 24 hours after receiving the goods and provide the corresponding evidence. After the review, if it is indeed a quality problem, we will give a refund as soon as possible. For customers who have large orders, if you are not familiar with the products, it is recommended to first order a sample to confirm the order (this will avoid unnecessary trouble for both parties).
6. Refund and Exchange Process:
Please take a picture of the quality problem or the shortage list and send it to the after-sales customer service. After the customer service verifies it, we will negotiate the refund or return matters.
8. We operate on the principle of low profit and high volume. Once the goods are sold, there will be no refunds within seven days if there are no quality issues. However, you can exchange the goods, and the shipping fee will be borne by the buyer. If the buyer places a large order, they can first order a few samples to confirm before placing the large order.