Friendly Reminder: Please carefully inspect the box for any severe cracking or tampering upon receiving the goods. If there is severe damage to the box, please contact our company in time!

Q: What should I do if the goods I received are damaged?

A: Long-distance transportation of goods is inevitable, and there may be cases of compression and collision. If any goods are damaged by compression during transportation, they can be treated as quality problems (see the next clause). If you find that the packaging boxes of the goods are seriously deformed or cracked upon receipt, please contact us. Please do not sign for serious problems (we will not be responsible after signing).

Q: If there are quality problems with the goods received, what should I do?

A: The products have been inspected before leaving the factory, with a pass rate of over 98%. Due to the bumpy long-distance transportation, some electronic products may not work due to wiring issues, and we can exchange such products. The freight cost is the customer's responsibility. Customers can accumulate a larger number of defective goods and return them together to save on freight costs. Customers do not need to notify customer service for each problem product they find in sales; they only need to indicate the reason on the return list. (Customers who cannot accept or feel bothered by this or who buy for personal use should avoid this).

Q: How many pieces are needed for wholesale?

A: Minimum order quantity is 5 boxes per item or a total amount of 5,000 yuan for mixed batch orders. If the total order amount is large, the number of individual high-priced products can be less, and the order of one product per item is not supported.

Q: What is the wholesale price, can you give me a discount?

A: The prices on our website are wholesale prices. We do not accept negotiation for small-quantity mixed batches!

A：After placing an order, it usually takes 1-3 business days for the goods to be shipped.

A: Due to the fact that we sometimes have a large number of orders and the complexity of the order processing, orders paid before 15:00 can be shipped that same day. Orders after 15:00 will be determined based on the day's order scheduling, and the latest shipping can be the next day. (Due to the different daily order situations, it is not necessarily that orders after 15:00 cannot be shipped that day, nor is it necessarily that orders before 15:00 can be shipped that day. For details, please consult the on-duty customer service.)

Q: What should I do when I return a product with quality issues?

A: Our store does not accept return requests for non-quality issues. If the returned goods are defective, they will be replaced with new goods and sent back together with the next order. Please notify customer service before returning to inform them of the return, and please include a return list in the return box, indicating the product name, quantity, and reason for the return.

Q: If you receive goods that differ from the order or are missing, what should you do?

A: Please check the quantity according to the shipping list accompanying the goods. If there is a lack of a small amount of products in the order, we may replace them with other equivalent products (to be notified separately), which will be clearly indicated on the list. If the list indicates a lack of goods (not replaced), please contact customer service to apply for a refund. If the list does not indicate a lack of goods or replacement, and the actual goods received do not match the order, please contact customer service to verify and handle the issue.

Statement: All shipping costs incurred due to stock adjustments, exchanges, or other reasons shall be borne by the customer.