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? ?? ?To ensure the responsibilities and obligations of both parties, our factory has specially formulated this regulation. Please understand and read it clearly before placing an order!

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All transactions at this factory are subject to the rule of payment upon shipment: use Alipay or bank transfer.

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Retail Distribution Must Read

Please read our after-sales instructions carefully before acting as our agent or purchasing our products. Do not blindly follow the trend of purchasing. Once you apply for agency or purchase, we consider you to have agreed to our after-sales terms! The service commitment to the buyer as an agent has nothing to do with us!

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Purchase Instructions: When placing an order, if there are any specific requirements for product color, packaging, or delivery method, please note them directly when placing the order or contact our online customer service to make a note. If no note is made, the order will be shipped at random. It is not possible to return or refund the order later for reasons such as incorrect shipment or color/packaging discrepancies.

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Shipping Instructions: The default shipping method for orders under 3 kilograms is YTO Express. For orders over 3 kilograms, you will receive a shipping confirmation from YouSu Express. If you require a different courier service, please contact our online customer service for assistance. (Please note or inform our online customer service if your location is remote.)

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Signature Instructions:

Please inspect the goods before signing for them!

Toys are inherently fragile, and if the customer signs for the goods without inspecting them, and then claims the product is damaged after the sign-off, this will not serve as a basis for a return or refund. Our guarantee is that the product is in good condition when it is shipped out, but accidents can happen during transit. If you find the product damaged upon inspection, please reject the delivery immediately and contact us! If you sign for the goods without inspection, the costs for returns or exchanges are to be borne by you! You must request an inspection before signing for the goods. If the courier refuses to allow inspection, take note of the courier's phone number and name. If you discover any damage immediately after the fact, please contact us, and we will assist you in negotiating with the courier for compensation. If you sign for the goods without inspection and later encounter a series of issues, the factory will not be responsible! (The reason why the courier does not allow inspection before signing or why, in general, you do not sign for purchases as a reason for claiming damages after the fact is not accepted) The costs for unreasonable rejections (shipping and color box packaging fees) are to be borne by the buyer!

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Return and Exchange Policy:

Any return or exchange must be approved by our staff before the item can be returned. Items returned without prior notification will be rejected by us.

??In order to maximize the interests of our customers, we keep our profits at a very low level and ensure that all products are thoroughly inspected before shipment. However, occasionally, there may be very minor issues or problems caused by the courier, which customers can handle themselves. For any returns or exchanges due to any reason, we strictly refuse to accept payment on delivery (Pay on Arrival, POA). We will not accept POA returns or exchanges!

??Remote control airplanes are consumables, and new players should choose them carefully. If you break or damage the plane due to your own inexperience, or if the motor is burned out, we can provide repairs. However, the return shipping and spare parts costs will be at the buyer's expense. (For foam airplanes and other special products, we do not support returns or exchanges for any reason, and we only provide repairs).After-sales issues, we will try to negotiate with each other to seek the best solution. If you have any questions about after-sales service, feel free to consult us.

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Wholesale Must Read?

Wholesale instructions:

Purchasing in bulk is required for each product, with a minimum order quantity set by the company. For first-time orders, the minimum order quantity must be met, and the mixed batch condition applies: a minimum of 500 pieces for mixed batches. (Sample fee: We do not provide free samples to both retail, wholesale, and gift order customers.)

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Mixed Lot Instructions:

New customers can mix batch purchases of new products in different quantities at the same price as the actual price (freight charges will be determined by the freight station and will be based on the actual freight cost).

⑵ All re-stocking must be done in bulk by the box, with prices calculated based on the factory's standard.

(3) Please choose the products you can sell based on your actual situation, as different prices correspond to different performance levels.

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Price explanation:

Our factory adheres to the principle of low profit and high volume, all products are sold at factory prices, including no shipping fees or any other expenses. We do not support haggling, and we hope that you will understand!

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Shipping Instructions:

Our company has a large inventory of products, but due to the high popularity of remote control flying devices and airplanes, as well as the large number of export and domestic sales orders, there is a possibility that some orders may not be available after placing them. Therefore, it is normal for the shipping period to be two to three days. We will try our best to arrange early shipment. If there are products available, we will try to ship them the same day, and for those without stock, we will try to prepare them within three days. Please understand and forgive us! If you need to place a large order, the delivery period and payment methods need to be determined after negotiation with the customer service.

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The solution to the shortage problem: First, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to distribute the goods according to the order as much as possible. The remaining payment will be fully refunded to the purchaser.

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Signature Instructions:

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies like Dewang or Jiaji with insurance). However, we will do our best to assist the customer in resolving this issue. Please (or the person who receives the goods on behalf) must inspect the quantity and appearance of the goods together with the courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

Problem 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the courier package, please keep it safely until you have thoroughly checked it. Then, you can return it to the courier staff.
Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.
Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.

Return and Exchange Policy: Due to the wholesale nature and low profit margins, we offer a return and exchange policy for products that experience a loss of functionality due to quality issues. We will handle the return or exchange, but the shipping costs will be borne by the buyer. (Most issues can be resolved by replacing the batteries, adjusting the battery placement, or reconnecting the wires. It's important to know how to repair toys when selling them.) For issues not related to product quality, such as poor sales or not meeting expectations, we will not provide a return or exchange service.

Product Quality: All products sent by our company will undergo multiple inspections during production, after production, and before shipment, and only fully qualified products will be shipped. However, various uncertain factors may lead to the loss of product functionality. Our company can only guarantee a 98% pass rate, with the remaining 2% falling within the scope of exemptions.

Product images: more than 95% of the product images are taken by ourselves, which can more truly reflect the actual product itself. However, due to factors such as lighting and shooting level, there may be slight differences between the images and the actual products. Due to market changes and other factors, the factory may adjust the color and packaging method of the product and packaging. Please refer to the actual product for the final decision.

Other: We are not producing fine works, crafts, art pieces, or electrical appliances. We are producing model toy products. Those who have excessive requirements for our products, please turn gracefully and walk around elegantly.

Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by numerous factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It also cannot be used as a reason for returning the goods.

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Special emphasis: [Return and after-sales service]
1. Before returning or exchanging the goods, you must inform our customer service and obtain our consent. Otherwise, we have the right to refuse to accept the return or exchange!

2. After the customer places an order, please check the factory's notice in time or contact the factory's after-sales staff to obtain the order number, and pay attention to the order number. If any problems occur, please actively contact the courier company and the factory staff to solve the problem. The factory will not assume responsibility for delays caused by courier reasons. We will try to negotiate with the courier company to help handle the problem.

3. If there is a requirement for exchange or return, the customer must ensure that the goods are in perfect condition, have not been used, and the product is undamaged, without affecting the resale of the goods. (If the returned goods do not meet the standards, the station will charge a handling fee of 20% of the original price). The freight for exchange or return of goods is borne by the buyer.

4、Our company has quality inspectors who conduct strict checks on products before, during, and after production to ensure that the quality of the products is 100% without any problems before shipping. However, due to various uncertain factors, we can only guarantee that 97%-98% of the quality of the products after arrival is without any problems, and 2%-3% is within the scope of exemption. Please inspect the goods before signing for them. If you find any discrepancy in quantity or damage to the goods, please stop signing immediately and contact us in the first time. Contact our customer service staff to negotiate and handle the problem, and do not blindly sign. All authorized signatures or proxy signatures are considered as the recipient or the recipient's authorized person. Thank you for your cooperation!

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