What you think of and what you don't, Yisong can surprise you with unexpected joy!

• Many customers see the product pictures and think they are good, so they directly take photos, ignoring that the appropriate enlargement of the product is to allow customers to inspect the actual product and details more closely. Please pay attention to the product parameters in the baby details when taking items.

• 2、关于颜色

  Due to the reasons of photo shooting, there may be slight color differences in the website images, which do not belong to quality problems. The final color should be subject to the actual goods. Color differences are not the basis for negative feedback, and those who cannot accept this at all should be cautious when purchasing.

• 3. About Customer Service

  Customer service is available from 8:30 to 17:30. The online break time is from 11:30 to 13:00.

• 4. Express Delivery

  Under normal circumstances, the goods will be shipped within 48 hours after the order is placed, and they will be delivered within 3-5 days (excluding legal public holidays).

• 5. Return and Exchange Process

  If there are any quality issues or mistakes in the product, you can contact the seller within 48 hours of receiving the goods to apply for a return or exchange service. Once the seller confirms that the conditions are met, the return or exchange process can be operated according to the procedure.

   

  Step 1: Please contact the seller on Alipay first to confirm whether the return and exchange conditions are met (it is recommended that you take a photo of the received goods for your records).
  Step 2: Return the goods and keep the delivery receipt. The postage must be paid by the buyer in advance (the seller refuses to accept the freight collect items).

   

  In order to ensure the smooth processing of your return/exchange, please ensure that the order number and contact information are included with the parcel.

  Special Return and Exchange Policy (Please Confirm with the Merchant Prior to Application):

  The packaging has been opened and cannot be restored, which affects the secondary sale (except for quality issues).
  Damage caused by deliberate human action or by forces beyond human control.

   

  1. Please ensure that the shipping information you provide is accurate and complete, and keep your phone line open before receiving the goods. This will enable the delivery personnel to contact you in time for delivery, to avoid any delays in receiving the goods.

  2. Due to the incomplete address you provided, or because the phone was not suspended or turned off, the parcel was not delivered in time. Please contact the logistics company to collect the parcel. The shipping fee for returning the parcel to the shipping address due to non-delivery will be borne by you personally.

  3. Express delivery: Postal and Debon (please be cautious when shooting if the express delivery does not reach the destination).