Warnings: Buyer's Guide
Please read the following terms carefully, they will take effect from the time of your order. If you have any questions, please confirm with our customer service staff before placing your order.
One, about shipping
1. After the customer places an order and makes payment, the goods will generally be arranged for shipment within 2 days. Orders placed before 17:00 are normally shipped on the same day. If there are special reasons that prevent timely shipment, we will contact the buyer to handle the situation. Please understand and forgive each other, and we are very grateful for your understanding.
2. Our store defaults to Yunda, Debang, Youspeed, Speedstar. If you need other courier services, please contact the customer service through Alibaba. For orders of general freight, the freight is collected upon delivery. If the customer specifies the freight company, please contact the customer service to leave a message. If the goods are returned due to errors in buyer information, such as phone number and address, the customer is responsible for the round-trip freight. (For remote areas, please note or inform the customer service).
3. Transportation is completed by a third-party logistics company, which is beyond our control. Transportation is affected by many uncontrollable factors such as weather, vehicle scheduling, and traffic conditions, which may cause the transportation time to deviate from the estimated time we provided. Therefore, the time provided is for reference only and is not part of the contract content nor a reason for return.
4、Freight Charges
The shipping fee usually needs to be recalculated, as the web page sets a uniform express delivery fee. Please contact customer service to recalculate the shipping fee based on your shipping address. To send goods by logistics, contact customer service to modify the shipping fee to collect upon delivery.
About the price
This store is a factory direct sales shop. The prices of products in the store, except for those marked as free shipping, do not include any other fees such as shipping or tax. If a company or booth needs to confirm the sample, the sample fee will be charged according to the product price. The sample will be sent by SF Express with the recipient paying, and the sample fee can be returned depending on the order situation. For specific sample collection, please contact the customer service.
Three about receiving goods
1. Please inspect the goods before signing for them!
Toys are inherently fragile, and if the customer signs for the shipment without inspecting the goods, and then claims the product is damaged after signing, this will not serve as the basis for a return or refund. Our guarantee is that the product is in good condition when it is shipped out, but accidents can happen during transit. If you find the product damaged upon inspection, please reject the shipment and contact us immediately! If you sign without inspecting the goods, the costs for returns or exchanges will be at your own expense!
2. If there is a shortage of goods, please leave a message to us within 24 hours after signing. We will help you verify the situation as soon as possible. If the packaging of the goods is damaged, the goods are missing or damaged, please take photos as evidence, refuse to accept the express, and contact us to handle.
3. We will try our best to strengthen the packaging of the goods to avoid damage as much as possible, but it is difficult to avoid normal transportation damage. If any damage occurs, we will solve the problem by replenishing the accessories the next time we purchase, without sending them separately. Please understand. If the customer requires the replacement of the parts separately, the round-trip freight costs will be the responsibility of the customer.
Section 4: Returns and Exchanges
1、In principle, our store does not support returns without reasons. If a buyer needs to return the goods for personal reasons, the return shipping costs will be borne by the buyer. We refuse to receive items paid by the buyer (we have purchased shipping insurance, and the return shipping costs are borne by the insurance company). The returned products will be refunded 80% of the purchase price (the return of the products will cause significant damage and losses due to transportation).
2. If the buyer needs to return or exchange the goods due to personal reasons, please contact us within 15 days after receipt to handle the matter. For exchange, the product must not affect our secondary sales, and the buyer is responsible for the round-trip shipping costs.
The following conditions do not allow for a return or exchange: damaged or incomplete product packaging, missing product accessories and related documentation, or unauthorized modification of the order goods. Please consult with the customer for specific handling.
V. By placing an order and making payment, you are deemed to have agreed to the above terms and conditions of the Universe Fun Children's Store.