• Please place an order through the drop shipping system or contact customer service for assistance if you are a personal retail buyer.
• Please carefully browse and read the content of the link images before placing an order. Once sold, no returns or exchanges will be allowed. Please be informed.
• This product link does not accept any return or exchange for any reason. If there is a missing accessory, you can contact customer service to send a replacement.
• All products in our store are priced excluding tax. If you need tax included, please contact our customer service.
• Dolls styles are random

Ordering Instructions

To clarify the responsibilities and obligations of both parties, standardize business operations, and therefore, these terms are established. Please read them carefully before placing an order!

One, About the Order

• All toys are ordered based on the minimum order quantity noted on the website! General products can be ordered in a single box, and some products support mixed batches.
• Due to our company's multiple sales channels online and offline, inventory updates may not be timely. Please consult the customer service before placing an order, and we apologize for any inconvenience.

Two, About shipping

• We support Alipay payment or bank transfer. We only accept payment before shipping. If the order requires a certain amount of time to produce, we require a 30% deposit first, and the balance must be paid the day before shipping. After receiving the customer's payment or deposit, our company will prepare the goods. For stock items, we will ship within 48 hours. For orders that need to be produced, due to the different production time for different products, we will inform you of the delivery date separately. { * Reminder: Due to the need to prepare orders (some need to be produced), please guests must try to book as early as possible according to the actual situation, to avoid the situation that our company cannot arrange in time, affecting the business development of the guests.}
• Small batch purchase orders are generally recommended to be shipped by courier, and the default courier companies are Yunda, ZTO, Jingguang, and SF Express.

Three, About Logistics

• The customer can specify the logistics company for shipping, and we will handle the shipping and transportation procedures on behalf of the customer. The freight is all paid upon arrival; it is generally recommended not to prepay.

FourthAbout Receiving Goods

• Due to the fact that bulk purchase orders are shipped by logistics companies using large trucks, there are always a few losses in normal transportation. Each transportation company has an agreement. Please specify the logistics and transportation company you need. Because accidents such as transportation damage to toys often occur, we do not assume the risk of transportation.
• Please inspect the goods carefully in front of the logistics company personnel upon receiving the goods. If you find that the outer box is severely deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened and tampered with, please open and count the goods in front of the logistics company to resolve any discrepancies. We will actively cooperate; otherwise, after signing, it will be considered as no objection to accepting the goods.
• Upon receipt, according to the latest regulations of Ali, the risk has been transferred to the buyer, and we will no longer be responsible for compensation. Please understand and forgive.

Five, About after-sales service

• If there are serious quality problems with individual products that affect their use, please provide images and other evidence within 48 hours of receiving the goods (beyond your own responsibility). Our company will arrange for a solution based on the actual situation. If you need to return or exchange the goods, please communicate with the customer service first and obtain confirmation from the customer service before making the choice to return. All defective goods with quality problems will bear the return freight cost by the buyer. The return of the return will be sent with the next batch of customer orders.
• All goods for return or exchange must be complete with their original packaging and accessories, with no obvious signs of damage. Otherwise, they will not be eligible for return or exchange. All goods for return or exchange should be sent back as soon as possible. If the product is discontinued and sales are stopped, it will not be eligible for return or exchange. Goods for return or exchange will be processed at 70% of the original transaction price.
• Except for quality issues with the product, no exchanges or returns will be allowed for personal reasons (e.g., if the price is considered high, if the customer does not like the product, or if it does not match their expectations).

Special Announcement

• Our company primarily operates products made of plastic materials, with packaging made of paper. During transportation, especially for long-distance city deliveries, there may be some product damage (such as minor scratches from collisions or slight deformations in the packaging of some color boxes). We do not assume any responsibility for any issues arising from the logistics process. Buyers who are concerned should carefully consider their orders.
• All products sold by our company are accompanied by certification of quality inspection. If the buyer feels that the workmanship is rough with imperfections, or the material is not of high quality, or the product does not meet their expectations, these issues do not constitute quality problems. Buyers with overly strict standards are advised not to make purchases.

The above regulations will take effect as of the moment of order payment, which represents your acknowledgment and acceptance.