Buyer's Must-Read:

With the arrival of the peak season, more and more problems arise in the ordering process, as many customers are first-timers to Ali Express and are not familiar with the process. After a period of summary and feedback from all employees, some common problem-solving methods have been listed. If you don't understand the ordering process, please first read this article. Basically, 80% of the ordering problems can be well solved. Of course, there are also many shortcomings, and we welcome your suggestions! Your little suggestions will be valuable experiences in our growth process!

Q1: How many items are required for a batch order, and does it support mixed batches? Are there any restrictions on the amount? Does it support Alipay transactions?

Mixed batch meaning: Our store supports one-time shipment for multiple products, with a minimum order quantity of one set for puzzle-type products.

Support Alipay transactions throughout the venue, with a guarantee of security!

Q2: How is the quality of the product?
Product images are 95% or more self-taken, which can more truly reflect the actual product itself. However, due to factors such as lighting and shooting skills, there may be slight differences between the images and the actual products. Factors such as market changes may lead to adjustments to the product and packaging colors, packaging methods by the factory. Please refer to the actual product for accuracy (if some products have not been updated in time, please point them out, thank you). Although we can't let you buy products at 1 yuan each for 10 yuan, we guarantee the quality of the products at a lower price! We strive to improve the cost performance and strive to achieve "good quality and low price".

Q3: Are all the products listed online in stock? Why can't some products be ordered? What should I do if there's no stock?
All products are sold in stock, and the products that can be added to the purchase order on the page are all in stock. Please rest assured to purchase. Generally, we do not support online orders, only show immediate orders, and products without price labels are our temporarily out-of-stock products. If you need, you can contact us. We will produce or place an order as soon as possible. Due to the large number of product categories and daily sales, some products may not be removed in time, causing stock shortages. Please understand, and we will contact you by phone or message and handle it.

Q4: Are the shipments sent randomly, or can the style be selected?
Regarding the style and color issues, the default distribution is random when ordering. If you have any special requirements, you can contact our customer service for consultation. Due to the random packaging of toy colors and styles, we will distribute the products based on the actual situation of the warehouse. The products are not supported for style or color selection, and we kindly ask you to be cautious if you are concerned. For more details, please consult the customer service. There are many products, and it is sometimes inevitable that some products may be out of stock. We hope you can understand. If there is a shortage, please contact the after-sales service to return the part of the payment first, and then shoot again next time, or send it out in the next order.

Q5: When will the shipment be made?
About shipping: All courier deliveries are collected uniformly at 6 PM. If you place an order and pay before 4 PM, we will try to send it that same day (if the order has a large quantity of products, our warehouse colleagues may be busy, and we will arrange the orders according to the actual work, without further notice. Please understand). Orders placed after 4 PM are usually shipped the next day. For logistics, the quantity is usually quite large, and we will try to send it within 72 hours after the order is placed and paid (for orders that are re-shopped, the time of the last payment will be calculated). Because there are many orders to be arranged, and many customers need to re-shoot, change the address, so we will send it after we have sorted it! We will arrange the shipment as soon as possible! We hope everyone can understand!

PS: If the customer wants to cancel the order after the goods have been shipped, the return shipping costs need to be borne by the customer!!!

Q6: How are shipping costs calculated?
A product that requires a minimum order quantity can be directly ordered by selecting the shipping fee after purchasing. The shipping fee is displayed on the product page. For large quantities, you can contact customer service to re-inquire about the shipping fee.

3D jigsaw puzzles may be smaller in size, so it is common to purchase a larger quantity. The shipping cost is calculated based on the weight of the parcel, which may lead to a slight price discrepancy. If you wish to purchase a puzzle, you can contact our customer service.

Please consult the specific freight charges!

Our default delivery method is ZTO Express, Huitong Express, Yousu Express, and Shenton Express. You can independently check whether your area is within the delivery range. If it is not, please contact customer service to change to another courier service, and the shipping fee will be calculated separately.

Special Note: For a small quantity of goods (samples), we generally choose to use express delivery services such as ZTO, YTO, STO, and YouSu.

Large quantities of goods are usually transported by road.

Logistics: It is recommended to use a logistics company like Dewang with insurance. Please contact customer service to modify the freight charges when sending goods. All logistics freight is collected upon arrival. Most logistics companies calculate based on volume, and customer service can only provide you with a rough estimate of volume based on past experience for reference. The specific volume will be calculated after the actual packing is completed.

Q7: What should I do if there are quality problems or defects with the product?
All the products we sell are hot-selling items. The first and foremost condition for being a hot-selling product is the quality control! Since we are dealing in wholesale, the quantity of shipments is huge, and we can only inspect the quality and appearance of individual products. It is not possible to check every one to see if there are any minor flaws. Potential issues that may arise include:

Product shipping error: The warehouse colleague has checked and proofread the order twice from receiving the order to shipping, but there may still be some mistakes occasionally. You can try selling it. Our products on Ali are generally very popular. If there is a price difference, please contact our customer service to return the difference.

Product quality issues: Most problems can be solved by replacing the battery, adjusting the battery placement, or reconnecting the wire connections, etc. Selling toys requires the ability to repair them. For products that can be repaired with spare parts, we will provide the parts. For specific details, please consult the after-sales service.

③Packing damage, damaged by courier logistics: We will adopt double-layer logistics packaging, add cushioning, compact stacking, and other ways to avoid damage. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. Please open the box in front of the logistics or courier to check!! (Logistics with insurance such as Debon can claim compensation, and general logistics usually do not, please be aware) The transportation time is affected by many factors such as weather, vehicle arrangement, and traffic conditions, which is not a reason for return, but we have the obligation to assist customers to handle the problems generated by logistics and courier. (The details of the return conditions are explained below).

Product with minor imperfections: We are not producing high-quality products, nor are they crafts, art pieces, or electrical appliances. We are making ordinary toys. The product details provide a complete explanation of all aspects of the product. If you are strict with the product requirements, please turn around gracefully and take a detour.

Network wholesale is not physical wholesale. If you find any problems, please contact our after-sales customer service to register and process. If you need to replace damaged parts, please contact our after-sales customer service. We will replace them for you when you place your next order. This is a must for a trustworthy merchant, but please do not compare us with Taobao or wholesale markets. Please know that this is Alibaba, where we do wholesale. A product on Taobao can be sold several times, but we have only added a few percentage points. Those who cannot follow the rules of wholesale or are too fussy should be cautious when shooting!!

PS: Please note that for the color box and main body accessories, due to the high cost, we will charge a certain amount for the cost.

Question 8: About Logistics
Generally, for packages weighing less than 10 kilograms, we recommend using express delivery. For those weighing over 20 kilograms, it's recommended to use logistics services. For remote areas, it's recommended to use large logistics companies such as Debon and Xibang. Logistics services in Chenghai District, Shantou City provide direct access to most cities at the prefecture level or above, but for county-level cities, there is a need for a transfer. After the goods arrive, the logistics company will call you to inform you that you need to pick up the goods yourself.

Other questions to be continued, welcome to suggest!

Better quality and more favorable prices are our relentless goals! We hope our hard work will be understood and recognized by all! Finally, I wish everyone a pleasant shopping experience!