①、Confirm if the selected product package contains the items you need (batteries, chargers, and gift boxes are not included for individual laser pens).

②、Confirm whether the recipient's address is correct. All shipments are made according to the default address left by the buyer in the back-end. If there is any change, please inform the customer service or telephone in time. Otherwise, we will not assume any responsibility for any problems caused.

2. Problem of incomplete goods received:

Before the buyer signs for the goods, please ensure that the packaging is intact. Only after confirming there are no errors can the buyer sign for the goods. Assuming the packaging is intact, if the buyer finds that the goods are missing, immediately weigh the goods, and then carefully return all the packaging materials (we have all weighed the goods before shipping to facilitate customer verification). Return the goods packaging to its original condition, take photos with a digital camera, and send the courier package tracking number, the actual weight of the goods, and the existing packaging images to the after-sales customer service. We will check the package information in time and give a reply.

3. Receiving goods with damage:

All products from our company undergo strict inspections before shipment, and all products are qualified finished products. If the buyer finds that the goods received are damaged, it must be caused by the courier transportation. Please open and inspect the goods in person when signing the parcel to see if there is any damage. If there is damage, please refuse to accept it on the spot and contact the customer service to inform this situation, so that we can register and handle it. Because once the signature is received, the courier will be deemed to have no problems, and it will be useless to argue back. For the sake of your and my rights, remember to check first and then sign"Exclamation mark!

After the customer makes a purchase, our company will default to send the product by ZTO Express. If the destination is not reachable, please inform us which courier to use, and we will try our best to ship according to the customer's requirements. Any issues can be negotiated with our customer service. To save the customer's expenses, for orders over 10kg, we hope to ship via logistics. Logistics only reaches the customer's city/county, and the customer needs to contact the logistics company to pick up the goods. Any inconvenience, please understand.Exclamation mark

2、Shipping time:

All products are generally in stock and can be shipped the same day upon purchase. For products with special requirements, it may take production processing. Please contact us when placing an order to confirm if the product is in stock and the specific shipping time to avoid any delays that may lead to business losses for you.

1. Torch Warranty Statement:

The minimum warranty period for our flashlights is 1 year, and the warranty period starts from the date of shipment. If any quality issues arise within 1 year, we will provide free repair and free replacement of parts (only includes electronic components), while any damage due to human error is not covered by the warranty. For any issues after 1 year, we will offer repair at no cost, but will charge for the cost of replacement parts.

2. Lithium Battery Warranty Statement:

Due to the lithium batteries being consumables, please inspect the battery usage immediately upon receiving the goods to ensure it is functioning normally. It is essential to use the batteries responsibly, and it is strictly prohibited to completely drain the battery without a protective device. Always ensure that the battery has residual charge before charging. As long as the battery is not completely drained, it can be used for a long time. Lithium batteries do not have a memory effect, so there is no specific lifespan. If the battery is completely drained, it will be rendered useless, regardless of whether it has a protective device. If the battery is not used for a long time, it should be stored with a charge, as the self-discharge could cause the battery to fail. If there are no issues within 24 hours of receiving the goods, we will consider it normal. If issues arise after 24 hours, we will not provide warranty for the battery. Please ensure that all customers are aware of this.Exclamation mark

3. Explanation of Return Freight Costs for Quality Issues:

All products from our company are fully inspected before leaving the factory. If you encounter any problems with the goods after receiving them, please contact us within 24 hours. If any quality issues arise within 7 days of receiving the goods, we will bear the return postage. For issues between 7 and 15 days, the buyer must bear the return postage. After 15 days, both ways of postage will be borne by the buyer (please prepay the courier fee when sending the goods over, as we do not accept any collect items. We appreciate your understanding. We will handle your returned goods in a timely manner and return the courier fee to you through Alipay and other methods).

4. Product Return Instructions:

If you have any products that need to be returned to the factory for repair, please return them when the amount reaches 200 RMB or the quantity reaches 10 or more. In addition, our company will not bear any return freight costs (because the wholesale profit is thin, please understand).

5. Product Exchange Instructions:

Within 15 days from the date of shipment, if you are not satisfied with the goods received (non-quality issues), and provided that the product is not affected by secondary sales, we offer you a free exchange service once. The return and forward shipping costs are to be borne by the customer.