Wholesale Distribution Instructions

Please read the following information carefully, it will take effect from the moment of payment. If you have any other objections, please contact our online customer service immediately.Order after understanding the personnel.

Transportation Problem

Express delivery:Small items are sent by [YTO Express, Yunda Express], and large items are sent by [Dehong Express]. If the packaging is too large, it will be calculated based on volume, not weight.HaveIf you have any questions, you can contact the customer service for consultation.

LogisticsCargo freight is usually paid upon arrival, and the goods need to be picked up at the freight station. The logistics company can be provided by the customer.We will choose a more convenient logistics company for you.

Shipping issue

Substitute distribution customer:every dayBefore 4:00 PMNormal orders can be shipped the same day, but if there are weekend days or days with increased order volume due to events, it may take longer.情Under the circumstances, the shipping time will be based on the order placement sequence, and we kindly ask for your understanding.

Wholesale customers:The number of orders placed will be arranged for dispatch within 1-2 working days if the warehouse has sufficient stock. For bulk orders, please contact us for a more precise estimate.thenWe will arrange the shipping schedule at a later date.

Delivery Problem

Please carefully inspect the box around when receiving the goods. If you find that the outer box is seriously deformed or damaged, the packaging tape is broken or damaged, or the sealing box is missing, please report it to us immediately.ofIf the tape is incomplete and there are obvious signs of being tampered with, please open the box at the scene to inspect the goods! If there is a shortage or damage, do not take the goods away first. Please contact us at the freight station for consultation. Otherwise, the receipt of the order will be considered as no objection to accepting the goods.

After-sales issues

No quality issues:The buyer needs to return the product due to personal reasons, and the packaging and product are undamaged. The return will be processed according to the policy.Price at 80% discountRecycleThe buyer is responsible for the return shipping fee, and the shipping fee for the corresponding order cannot be refunded. For products with free shipping, the return refund is the same.Need to deductShipping Fee.

Quality issues:All products sold by us are inspected before shipment to ensure product quality, and the outer packaging is reinforced for additional protection.However, the transportation process involves various uncertainties, and our factory can only guarantee the arrival of the goods.95%-98%The product quality is flawless. If there are any packaging or product issues upon receipt, you can contact customer service for negotiation and resolution. Any resulting costs will be borne by our company.

Transportation Problem:Please open the box in front of the logistics or courier personnel when receiving the goods. The cardboard box is elastic, and the plastic toys are inside.There is no elasticity, so there may be no damage to the outer box, but the contents may be damaged. Please make sure to inspect the goods before signing for them.2%-5%The damage of the problem is within the normal range, and we will provide after-sales service of sending replacement parts again for the next order.

Attention:Products damaged by human action are not eligible for exchange or return. Please contact our customer service team to process a return order. Thank you for your cooperation!!