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【After-sales Service】
The factory promises: three years of free warranty. Starting from the date of purchase, if the product experiences electrical problems under normal use, it can receive three years of free maintenance service (excluding the light source), and the warranty scope is limited to repairing or replacing the problem parts.
The following circumstances do not qualify for free warranty services:
Damage caused by improper use or installation of the power supply.
Damage caused by the use of incorrect or improper repairs or modifications.
Damage caused by the improper use of inappropriate accessories due to errors or neglect.
D. Damage caused by other unforeseen circumstances.
2. Please inspect the lamps upon receipt, and if there are any damage, missing accessories, or incorrect shipments, please take photos and contact customer service in time!
3. Due to the differences in the regions of each buyer and the varying weights and volumes of each product, it is difficult to establish a uniform standard for postal and freight charges. Lamps are fragile items and cannot be sent by regular mail. They are generally shipped using logistics and courier services. Couriers deliver directly to the specified address. Within the Jiangsu, Zhejiang, and Shanghai regions, couriers usually arrive within 3 days. For the northwest, northeast, and remote areas, it takes 5-7 days.
4. Due to differences in regions and transportation methods, please confirm the specific freight with the customer service after communication.
【Shipping Instructions】
There are two general ways to ship goods: logistics and express delivery.
A: The advantages of logistics are cheap shipping costs, but the drawbacks are that it is slightly slower and you need to go to the freight yard to pick up the goods yourself; after the logistics goods arrive, a phone call will be made to inform the buyer to ask for the pickup address and phone number, and then to pick up the goods with the identity card of the recipient.
B: The advantages of express delivery are fast transportation and door-to-door delivery, but the disadvantage is that the freight is relatively expensive. Therefore, if the shipment is not urgent, it is generally recommended to send goods by logistics. In principle, express delivery will deliver goods to the door (within the delivery range).
If you choose logistics, you can choose prepaid or collect on delivery. Both methods have the same shipping fee. Logistics does not provide door-to-door delivery service. If you need door-to-door delivery, additional shipping fees will be charged. The specific fees can be negotiated with the logistics company after the product arrives at the logistics company's network point.
Lamp Installation
Warm Tip: All the factory's lamps and lights have finished effects.