dongheng owl flowerpot japanese and korean animal flowerpot mini thumb ceramic flowerpot owl suit succulents

Frequently Asked Questions

1. Are the product images the same as the actual items?

Answer: We promise that all photos are 100% taken from actual products, but there may be slight differences due to differences in monitors and other reasons.

When will my product be shipped?

Answer: For small quantities of purchases, we will send them out within two days. If the quantity is large, we will communicate with you to determine a specific time!

3. What should I do if the baby receives damage after receipt?

Answer: If the received product is damaged, please do not panic and sign for it without hesitation. Then, within 48 hours, send us photos of the damaged product to our online staff, and we will immediately send you a replacement (free of postage and product fee). We are committed to ensuring the interests of our customers and providing you with a complete product. Our professional packaging team, with decades of transportation experience, has maintained a damage rate below one-thousandth of one percent.

4. Are the products defective? Are they qualified?

Answer: Small imperfections in ceramic products are a normal phenomenon of the manufacturing process and cannot be completely avoided. The ceramic production process is quite complex. Although the quality management capabilities of the ceramic industry in China's porcelain capital have greatly improved, due to the fact that the ceramic production process must involve manual processing (painting, applying decorations, etc.), it is impossible to completely avoid the appearance of small imperfections such as bubbles. The national standard for daily-use ceramic products also allows for small imperfections.

Purchasing Must Read:

1. Stocked items will be shipped within 48 hours. For items without stock, we will inform you to contact us for a production schedule. If possible, we will proceed with the production.

2. The product price does not include tax and shipping fees. For a price with tax and shipping, please contact Alipay.

3. If the quantity is large enough to meet the free shipping condition, free shipping is available. However, it's only standard logistics. Special vehicles or direct special vehicles. We do not accept the specified large logistics of Dehong or Pepsi, which are large and expensive. If you need to specify, it is not included in the free shipping.

4. For custom-made products with a logo added. (Except for quality issues). Products that are received and deemed unsellable are not accepted for any type of return. Please do not customize the logo if you do not accept this policy.