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1. Is the quality of your products guaranteed?
Answer: Quality is the foundation of our existence. We have great confidence in the quality of our products, and if there are any quality issues, you can return or exchange them.
2. I would like to know what the shipping cost is?
Answer: The shipping cost is the actual expense based on the delivery method selected by the customer. Generally, shipping is done via express delivery (the freight charge is calculated based on the actual weight and distance of the goods). If the customer has special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge extra to the customer for shipping. If any extra charge is incurred, it will be refunded to you. You can refer to our company updates.
3. I would like to review some products. Do you have a price list? Could you send it to me?
Answer: All prices are listed above. You can check them or consult our customer service if needed.
4. Are the images on your website in stock?
Answer: Generally, yes, as we have a large number of wholesale customers. Occasionally, some products may be temporarily out of stock. If this happens, customer service will notify you promptly to exchange the product. If the customer refuses the exchange, the company will replenish the stock for you or refund the excess payment.
5. Does your product match the images?
Answer: The images match the products. All images have been scaled down, so they aren’t very clear, but the products look more beautiful.
6. Is this your wholesale price on the website?
Answer: Yes, the prices on the website are wholesale prices. You can apply to become our member, and as a member, you can enjoy membership discounts based on the accumulated amount and number of orders.
7. How are you selling them? Do you sell directly online?
8. I have placed an order. When can the shipment be delivered?
Answer: Orders placed and paid before 16:00 that day can be shipped normally (except for those out of stock).
9. Is the shipping cost abnormal when I place an order?
Answer: Generally, the shipping cost is automatically calculated based on the weight of your items and the delivery location. Therefore, there is usually no issue with the shipping cost. If there is an unusual shipping cost, you can contact customer service to have it recalculated. The customer service will adjust the order amount based on the actual weight of the items you ordered and the shipping method required.