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Common Questions Online Answer

1. Question: Why does it fade?

The answer: Due to the hot summer weather and sweating, etc., the product may have this phenomenon. Our factory can make the color-preserving product according to customer requirements (color-preserving for half a year without fading). The price will be increased by 30%. The quantity will depend on the style.

Question: What is mixed batch?
The answer: Mixed batch refers to the practice of not being limited by the variety or style of products. As long as the buyer's total purchase amount (or total quantity) reaches or exceeds the set amount (or quantity), they can enjoy wholesale prices.

3. Question: Can the price be cheaper?
The prices listed on the website are all wholesale prices. We have set three different prices based on the quantity of orders placed by our customers. The price you get depends on the quantity you order.Our store guarantees that you get what you pay for!

Question: Is the product in stock?
The answer: On the shelf, you can find the color or size you want, and we have stock for all the items that can be photographed. If there are no stock or the item has been taken down, I suggest you consult us! Because the quantity might not be updated in time.

5. Question: When will the shipment be made after payment?
Answer: If you pay before 17:00, all in-stock items will be shipped that day. If you place an order after 17:00, all orders will be shipped within 48 hours after payment, and we will try to ship them the same day.During activities, if there is a large order volume, the shipping time may be adjusted. Generally, there will be a notice, for details, please consult the customer service. Unless there is a special situation, the goods will be shipped on schedule.We will try our best to ensure the stability of the supply, as the saying goes: 'The weather is unpredictable.' After all, we are dealing in bulk, and the daily volume of goods is quite large. We cannot guarantee that there will always be goods when we prepare your order, but we promise that if there is a shortage, we will notify you in time and obtain your consent to handle it. For products without inventory that have not been updated in time, we will inform our customers as soon as possible.

Question: Are the colors of the goods accurate? Is there a large color difference?
Answer: Due to factors such as lighting and camera angles, each monitor is different, and online shopping color differences cannot be avoided. We have tried our best to shoot as close to the actual product as possible, please understand, all the pictures are taken from the actual products!

Question: What are the detailed information of the baby?
Answer: Each corresponding product has detailed introduction, including color and size, etc., which have been noted. If there is no detailed information, you can consult first. Before purchasing, please make sure to enjoy your "right to know", understand the product! Because there is no color choice, you can note clearly when you take it.

Question: What express delivery service do you use? Is it free shipping?

Answer:

(1) - Our company's cooperating express company: YTO Express.

II. For Taiwan and Hong Kong, the shipping fee for FedEx Express is the same whether it is collected or paid by the recipient.

（2）The entire store is free shipping when the total amount reaches 200 yuan (more official activities and store discounts).

Question: I have purchased multiple items, how do I notify you about the need to adjust the price and shipping fee?
I strongly recommend that you purchase using the shopping cart, as there's no need to modify the order. If you've already separated the items into separate orders, you can contact us via Alipay or leave a message to have the shipping fee adjusted. Please note that if you purchase multiple items at the same delivery address, you will only be charged once for shipping.

*Signature Notice: When you receive the parcel, please do not sign the receipt immediately. Please open and inspect the goods in front of the courier to ensure they are intact and complete. If there are any damages or shortages, please refuse to accept and contact our store immediately (contact information is on the courier receipt). Once you sign, it is considered that you have accepted the quantity and condition of the goods, and the shopkeeper will not be able to claim compensation from the courier company for the buyers! Please also understand that the shop will not be responsible for any losses caused by inconsistencies, shortages, or damage to the goods! If you have any questions after receiving the items, please contact us! The shopkeeper will work with the buyer to solve the problem and ensure that the buyer is satisfied and returns home!

   I wish you a pleasant shopping experience at our store!