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Pre-sale customer service

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  Xiao Ming

After-sales customer service

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  Xiao Ming

We have specially trained personnel for picking and packing, who will quickly pick the goods and properly package the buyer's goods. However, with the increasing volume of our shipments, there are often stockouts due to the rapid sales of some popular products, especially during the peak sales season. We just had stock, but it was fully allocated in a short time. Therefore, there is a possibility of stockouts after placing an order for some products, and it is normal for some arrangements to take two to three days. We will try to arrange early shipment. We will try to deliver the goods on the same day if we have stock, and we will arrange to have the goods ready within three days for those without stock. Please understand and forgive!
 
The solution to the stockout problem: In general, we will contact the buyer to inform them of the stockout reason and obtain their consent to replace the style or color. If we cannot contact the buyer, the default principle is to ship as much as we can according to the order. The remaining payment will be fully refunded to the buyer.

If it's a courier company, they usually deliver the goods to your door. However, for remote areas, the buyer needs to pick up the parcel themselves.
If it's a logistics company, it's basically necessary for buyers to go to the local logistics company branch to pick up the goods and pay for the transportation costs.
 
Please note: We will affix a clear "Fragile" label on all shipping cartons. Additionally, we will remind the courier and logistics companies to handle with care and handle with care when shipping. Therefore, please ensure that the buyer checks the outer packaging upon receipt. If there is any serious damage or cracking, or if the packaging has been tampered with, please request compensation from the logistics company or courier immediately. If the problem cannot be resolved, please contact us immediately. However, we will not accept any complaints after the goods have been signed for. Please ensure that your rights are protected. Thank you!

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