About shipping and after-sales service

1. The default shipping time for orders placed before 17:30 is the same day.

2. More than 20 different types of rose products have various packaging methods, so the freight cost needs to be calculated based on the actual weight of the order and the region. Some products have default freight rates in the system that may not be accurate, please consult our customer service.

3. Before shipping, we will check the shipping order to ensure that there are no missing items. Generally, there should be no issues with the shipment. If you discover that there are fewer items than expected, please contact us within the same day of receipt. We will not be responsible for any missing items after this time. If there is any damage to the parcel, please refuse to sign for it or count the goods in the presence of the courier and contact us promptly to handle the situation appropriately.

4. Regarding quality issues, the post-assembly of soap flowers and other products is mainly manual, and they are inspected before leaving the factory. However, due to the large volume of shipments, there may be occasional mistakes. Please contact our customer service immediately.

We produce soap flowers with care, and we are very happy when you are satisfied! By continuously improving our products and enhancing the floral returns for our customers and buyers, we aim to become long-term partners with our friends and relatives. If you have any dissatisfaction with the goods after receiving them, please contact our customer service immediately, and do not give neutral or negative reviews without saying anything. Neutral or negative reviews are not the solution, and they cannot turn your dissatisfaction into satisfaction! Thank you for the strong support from all of you!

About Express Delivery and Logistics

1. The default delivery method for our store is China Postal Express, Shenzhen Express, Yunda Express, and China Post Small Packet.

2、Large-volume logistics solutions for bulk purchases:

A well-developed freight logistics network covers almost all cities and counties in the country. Freight costs are much cheaper than express delivery, and usually require customers to pick up their own goods. However, it can be negotiated to deliver the goods to the door if the additional freight is paid. However, in most areas, customers may still need to pick up their own goods. Usually, the freight cost is paid upon arrival, and the specific fee standard should be consulted with the customer service.

General freight: Freight market shipment, customer pickup, wholesale customer recommendation

Accurate Card Shipping: Jiaji, Tiandi Huayu, Debang Logistics, etc. There are many pick-up service outlets, but the price is slightly higher than ordinary logistics.