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Weifang FeiXiang Knee Pads Processing Plant was established in 2000, located in Weifang, known as the "Capital of the World Kite", as a professional processing plant integrating knee pad design, production, and service. Adhering to the business philosophy of "honest management, moral business, manufacturing classics, creating perfection", the plant has won the trust and praise of our customers by relying on its excellent technology, strict management, stable product quality, quick distribution support, fine production process, and assured delivery time, as well as attentive customer service.

After more than a decade of development, the current workforce at the factory numbers over 50 people, including 4 technicians, making it capable of strong production and management. The factory has more than 20 advanced sewing machines, and its products are mainly sold across the country. The main products include various high-to-middle-grade products such as electric vehicle windshield covers, motorcycle knee and hand guards, winter windshield covers, and summer windproof jackets. The annual production capacity exceeds 150,000 pieces. It has provided a good working space for many textile enthusiasts and returnees from surrounding towns.

Since the establishment of the factory, we have always attached great importance to after-sales service and have formed a complete after-sales service system through long-term practice:

1. Product Quality After-sales Service System:

1. Quality Commitment System, relieving consumers' concerns.

2. Quality tracking system, marketing personnel carefully understand the quality of the product and the degree of user satisfaction;

Section Two: Customer Relationship Management and Service System

1) The company has professional departments to collect customer feedback and suggestions, and collects beneficial opinions and suggestions for the company's development through various channels. The company makes timely adjustments suitable for the market.

2) Develop customer care and retention plans by conducting follow-up visits and communication with key customers to gradually improve customer needs and enhance customer satisfaction. Understand the feedback from customers in various regions on our products and service work to discover problems in the regional markets in a timely manner and resolve them, thereby improving the initiative of service.

4) Prompt and Rapid Handling of Complaints All complaints information must be promptly fed back to the company's after-sales service department, where the department will sort, filter, check, and track the progress of the event to ensure that each complaint case is properly resolved. The department should also carefully analyze and summarize the reasons for customer complaints to solve the problem fundamentally and prevent similar complaints from recurring. This will help stabilize existing customers and continuously attract new customers.