Product Parameters

Product Name: SpongeBob SquarePants Collaboration Mug

Product size: 400ml

Product material: Ceramic

Product packaging: Individual color box packaging / Optional gift box packaging

Product accessories: See the options.

Tax invoice: The price of the goods is the ex-tax price. If you need to open an invoice, an additional tax point will be charged!!

Shipping address: We ship from three warehouses at random: Yiwu, Zhejiang; Jiujiang, Jiangxi; and Chaozhou, Guangdong!

Purchasing Terms

5. About damaged after-sales service

1. For purchases of less than 10 items, if the goods are damaged, please refuse to accept the courier. We will send a free replacement. If you do not refuse to accept the courier, we will not be responsible for any damage. The recipient should resolve the issue with the courier company.

1. If the courier delivery does not have the signature of the recipient or their authorized representative (such as leaving the package at the gatekeeper or with speedi-express), open the package immediately upon receipt to inspect it. If there is any damage, contact the courier to request a rejection of the delivery. If the courier is not cooperative, contact the merchant's customer service, and have the merchant's customer service file a complaint to reject the delivery and return it.

2. If the courier is placed in the Cainiao Station for collection, the recipient should inform the staff that the item is fragile. Do not sign the courier receipt at the time of pickup. Please open the box on the spot to inspect the item. If there is any damage, you can directly reject the item.

3. When the courier delivers the item to you, first inform them that it is fragile. Do not sign the courier receipt at the time of delivery. Please open the box on the spot to inspect the item. If there is any damage, you can reject the delivery immediately. Only after confirming that there is no damage, should you sign the courier receipt.

2. For orders of more than 10 items, please provide the damaged photos within 48 hours after signing the courier receipt. We will send a replacement or compensation. If it exceeds 48 hours after signing or if you cannot provide the damaged photos as required, we will not be responsible. The buyer should solve the problem with the courier company. Cross-border customers who need to be transferred to overseas should contact the customer service to strengthen the packaging. Damage during the transfer is the responsibility of the buyer to find the logistics company of the transfer, and has nothing to do with our store!

• 1. About the product

  1. Support one-time distribution (condition: join the wholesale goods)

• 2. Quantity discount is available. For bulk purchases, please contact us directly through online Alipay.

• "2. About Sizes

  Regarding the dimensions, they are measured by hand. Due to factors such as different measuring tools and methods, there may be an error of 0.5mm-1mm.

• Regarding weight, there is a 17% shrinkage rate during the high-temperature firing process of ceramic, and the quality of each product may have a deviation of -10% to +10%.

• Regarding capacity, it is measured manually. Due to factors such as different measuring tools and methods, there may be some deviation. The specific capacity should be determined by the actual item.

• 3、关于颜色

  100% actual product photography. In order to minimize color deviations, we have corrected the colors through various methods. Our professional graphic design monitors can ensure that the colors are as close to reality as possible, but we cannot guarantee that there will be no color differences on each buyer's monitor.

• "4. About Customer Service

  If your inquiry is not responded in time, it may be due to the large volume of inquiries at that time. Please be patient, or it may be due to system issues or the loss of your message. If the time is too long, please contact other customer service consultants, or log in to the Alibaba Messenger again and consult. Please forgive any inconvenience caused.

• 5. About After-sales Service

  To ensure a pleasant collaboration, please open the package upon receipt of the goods and inspect them. If there are any damages, please refuse to accept the delivery. We will arrange for a re-shipment if you refuse. If the value of the goods exceeds 500 yuan and cannot be inspected upon receipt, please inspect them within 24 hours after signing and provide us with relevant photos. After confirming the quantity and amount, we will refund you or arrange for a re-shipment (depending on the actual situation). Thank you for your understanding.

• If the buyer refuses to accept the goods without following the instructions or does not take photos and contact the customer service within the prescribed time, the buyer will bear the loss of damage. For overseas group shipping customers, all damage is borne by the customer to find the group shipping party.

• 6. About Shipping

  In order to quickly match the transportation method and expedite the shipment, please contact our customer service after placing your order to select the logistics method so that we can timely ship your order.

• The transportation methods are as follows:

• Logistics: Yimidida (express delivery), Lianghe Logistics (accurate road freight), Best Express (accurate air freight), Kaxing World (delivery to some areas), General Logistics (with transfers), General Logistics (direct dedicated line), Shipping payment method: collect on delivery or cash on delivery.

• B. Express delivery: Yunda Express, YTO Express, ZTO Express. Shipping payment method: cash on delivery. The specific shipping fee will be displayed after you make the purchase.

• The above two transportation methods do not work. Please contact customer service to solve the problem. Thank you.