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【Buyer Guide]:

For any products purchased from the company, if there are quality issues or missing items, please contact us promptly. We will address the problem for you and provide you with a satisfactory response.

1. Within twenty hours of receipt, (based on the delivery note signature date), if you discover any products with functional failures or quality issues, please contact us promptly; applications will not be accepted after the deadline, and any verification of fraud or false reporting will result in no acceptance.

2. For customer specifications regarding product color or style, we will do our best to meet them, but not necessarily 100%. If the color or style does not match, no return or exchange will be provided (the customer can indicate that the item is out of stock); the images show rendered colors, and color differences may occur due to personal monitor settings. Please refer to the actual product when placing an order; no return or exchange will be given for orders placed without prior notice. Please proceed with caution!

3. If the buyer claims that the product is unsatisfactory or hard to sell, and there is no actual quality issue, we will not provide a return or exchange;

4. Regardless of whether the outer packaging is damaged or not when receiving the goods, customers must open the box for inspection. If the product is damaged due to transportation issues, please have the relevant shipping company issue a certificate stamped with the official seal, and provide this certificate to us, so that we can assist the customer in filing a claim; if the damage or loss of goods is caused by logistics, we will not assume any responsibility.

5. All customers are requested to ensure the integrity of the product packaging and the completeness of accessories or related documents. If there are quality issues with the product itself, we will provide a replacement within the specified time; (the shipping cost for a separate replacement order shall be borne by the customer, and it is recommended to arrange a replacement in the next order)

6. If the returned product has an incomplete packaging, missing accessories, or relevant documents; if it was repaired or modified without authorization; if it was used or stored in a non-standard manner; if it is beyond the product warranty period; or if the returned product is labeled and contains falsifications, we will not provide a refund or replacement.

7. When the customer returns the product due to a quality issue, please send it back to our company using regular shipping. Upon receiving the item, we will cover the shipping cost and the actual product price according to the shipping label. If the customer returns the product without contacting customer service first, we will not accept it. Thank you for your cooperation; communication should start from the heart!!!