Yuloo Toy Factory is an Alibaba supplier and a major online seller in the toy industry. We are a trustworthy business partner worthy of your trust. Wholesale is completely different from retail on Taobao, so in order to make your transaction process smoother and unimpeded, and to protect the rights and interests of both parties, we kindly ask you to read the following rules carefully before purchasing our products. This may take you a few minutes, but it will effectively avoid unnecessary troubles for both of us. Here are the specific rules:

Mixed Lot Explanation

Our products support mixed batch, which means you can purchase multiple products together. When a product comes in various colors or patterns, the shipment will be sent randomly without distinguishing colors and patterns.

About the minimum order quantity

Each product must meet the minimum order quantity specified on the website, and the total order amount must reach 100 yuan to ship. If the amount is less than 100 yuan, we reserve the right not to ship! If some buyers can't take that much but still want the product, but can't reach 100 yuan, they need to add 40% to the product's original price to be able to ship. If there are positive reviews, a refund of 10% will be given. If you make an order without contacting the customer service to change the price, we will not ship!

Color/Size/Weight/Packing

All our products are photographed from actual items, and there is certainly a difference in color between the photos and the actual products, which is a problem that cannot be avoided. All product sizes are measured manually, and most of the products are irregular shapes, so there is certainly an error in measurement. All product weights include the weight of the packaging, which is also measured manually, and there is certainly an error. In addition, the weight of the products produced in different batches will certainly vary. Product packaging may be changed at any time, including the appearance and accessories. Since the website images are not updated in time, the company cannot guarantee that the products received by customers will be exactly the same as the images, the factory, or the accessories. Therefore, if you are very concerned about the color, size, weight, and packaging of the products and require us to describe them accurately, please do not purchase. However, if you later request a return or refund of shipping costs due to color, size, weight, or packaging discrepancies after purchasing, we have the right to refuse. If there is a transaction dispute, this is our evidence.

About the pass rate

We provide our customers with mid-range and low-end children's street stall toys, and the cost-performance ratio is different from that of toy stores. Of course, street stall toys are not crafts, not precious goods. Customers who pursue perfection should not buy our products. We do wholesale, not retail. Especially for some toys with multiple spray painting processes, there may be color mismatches, occasional omissions, and the existence of raw edges and wood grain scars. Customers who have not purchased our products are advised to understand clearly before making a decision. To be honest, we also want to make our products perfect, but it is difficult to please everyone. The market needs different products, and everyone knows the more realistic prices. Is it too demanding to ask for perfection at this price? We can only try our best to do well and strive for win-win cooperation!

After-sales/Return Policy

We treat all orders with equal respect, regardless of their size. If there are any quality issues with the products, we will handle them within 24 hours of receipt. If it's past this time, we will not process any claims, as we have encountered buyers who signed for the goods days after receiving them, some even after 10 days, or even nearly two months. For such buyers, we must refuse any post-sale service, as we cannot guarantee the use of a toy for a long period of time. If the product is damaged due to improper storage or use, it doesn't matter if it's a few days or even a few minutes. We must act with conscience. Electronic products can run out of power in a few hours. How can we guarantee that we can handle your claims for such a long period of time? Buyers who send parcels by courier must inspect the goods before signing for them. If someone signs for the goods on behalf of the customer, it will be considered as the customer's signature. If you sign for the goods and then claim that the product is missing, we will find it very frustrating. We have the right to refuse to process such claims. For buyers who send by freight, as the goods may be quite numerous, it is not possible for us to ask you to inspect the goods before signing for them. As long as the packaging and outer boxes are intact, you can sign for the goods first. If there are any problems upon receiving the goods, you can contact us within 24 hours, starting from the time you receive the goods. Please provide the corresponding evidence. If you can provide proof by taking photos, you can upload them. For products that shine, it is necessary to provide video verification. Can you see if the light is on or off? Photography is not enough. Again, we emphasize that if you do not provide evidence to prove that the product does indeed have quality issues, we have the right to refuse any post-sale service. If there is a dispute, this is the effective evidence to resolve the dispute! If the product with quality issues is verified by us, we can refund the difference to you or compensate you for the next order. We will not send it specially! Statement: If a buyer wants to return the full amount for a product quality issue, we have the right to refuse, and all the costs will be borne by the buyer.

If there are no quality issues with the product, we generally do not accept returns or exchanges. Some people say they don't want to sell it, it's not selling well, they need to travel, the city management won't allow it, and so on. We will refuse all such reasons. Since our main products are electronic toys, some toys are just for volume, and the profit is very thin. The loss rate is also several times higher than that of ordinary toys. However, from the perspective of customer interests, after friendly consultation with our customer service, if both parties compromise and make concessions, for returns for non-quality issues, we will count the goods after receiving them and, based on the original price, refund the goods without quality issues and without affecting secondary sales at a 70% discount. If you cannot accept this clause, please do not purchase our products. We are just stating the terms in advance. Business is about win-win cooperation under the condition that both parties are willing! I believe you understand!

About urgent orders

Our company does not accept urgent orders under any circumstances. We cannot accept orders that require arrival by a specific date because we cannot control the shipping speed of third-party logistics and courier companies.

Express delivery and shipping fees

The freight charge calculated by the system is for express delivery. Our company will specify the express delivery company, and we do not accept customer's forced specification of the express delivery company. Therefore, please confirm with our customer service staff before placing an order to ensure that the express delivery specified by our company can be delivered to the area you are in. Otherwise, the transfer fee caused by this will be the responsibility of the customer. If the customer does not raise any objections to our express delivery area, we will default that the customer belongs to the express delivery area (the express delivery of mainland provinces is generally only to the county level, and the specific information is subject to the official website of the express company). If the customer's area actually belongs to the over-delivery area, the customer needs to go to the designated express point to pick up. If you don't want to pick up yourself, you need the express company to arrange a trailer. In this case, the towing fee will be borne by the customer. If the customer refuses to pick up and is unwilling to let the express company arrange a trailer, then all express fees for the shipment and return of the goods will be borne by the customer.

Logistics and Freight

The total order amount in general areas reaches 800 yuan, and in remote inland areas reaches 500 yuan can be more cost-effective to go by general logistics or courier services, but please contact customer service immediately after submitting the order to modify the freight. Customers who choose logistics need to pick up the goods at the local logistics unloading point themselves and pay the freight to the logistics company. The logistics freight estimated by our customer service personnel is based on experience and is for reference only. The actual freight fee is subject to the actual logistics company's collection. If the customer refuses to accept the goods after arrival due to the estimated freight by our customer service personnel, or if they require compensation, we have the right to refuse. If the customer refuses to self-collect, all costs of shipping and return will be borne by the customer. If the customer needs to specify a familiar logistics company, they must first obtain the consent of our customer service. For the logistics company specified by the customer, the amount of fees charged by the logistics company has nothing to do with us, and we will not assume any responsibility for freight.

Please read the above rules carefully. If you have any questions, please contact our customer service. However, if you have paid for our company's goods, it means you have already accepted the above rules. If any trade disputes occur later, the above will be used as evidence to resolve the dispute.