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Yiwu Henglin Cultural Supplies Factory

1. Company mission: To provide buyers with high-quality products, excellent service, and competitive prices.

2. Regarding payment: Our company strongly recommends that buyers use Alipay for payment. If the seller is online, the buyer should confirm the delivery method and payment method with the seller. If the seller is not online, please contact them immediately by phone.

3. Regarding shipping: The buyer should contact us as soon as they place the order, and we will ship the items promptly after confirming the payment has been received. The selection of the shipping company is decided through joint negotiation between the buyer and seller to ensure the buyer receives the goods as quickly as possible.

4. Regarding images: Due to the excessive and diverse specifications among the varieties, it is not possible to photograph them all. The images only show the shape; the detailed specifications are produced according to standards or customer drawings.

Regarding returns and exchanges:

If there are quality issues with Product 1, please contact the seller promptly.

2. After determining that the responsibility for quality issues lies with the seller, all items will be returned or exchanged, and the return shipping costs will be borne by the seller;

2. If the wrong item is shipped, it shall be returned or exchanged, and the round-trip shipping cost will be borne by the seller;

After communication, the buyer can choose any method to send the goods back to the seller or have the seller collect them. After receiving the goods, the seller will refund or exchange them.

Regarding shipping issues: The risk of loss during transportation is borne by the seller. After confirming the loss with the post office or courier company, the seller will refund the payment.

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