ultralight clay crystal mud iceberg/volcano crystal mud plasticene 超轻粘土水晶泥冰山/火山水晶泥橡皮泥

Shopping Instructions

	Regarding color difference All product photos were taken by professional photographers and carefully edited and color-adjusted to ensure consistency with the actual items. However, due to lighting, monitor color variations, and individual differences in color perception, there may be color discrepancies between the actual products and the photos. Please refer to the actual products for the final colors.
	Regarding dimensions All products are measured manually according to the measurements on the item details page. Please compare the dimensions carefully when purchasing. Since everyone measures using different methods and tools, minor discrepancies are normal. Make sure to check the dimensions carefully before buying. Size issues will not be considered as reasons for returns. If you have any questions, feel free to consult customer service.
	Regarding after-sales service We value every feedback you provide. If you are not satisfied with our products or services, please contact our customer service first. We will definitely provide you with a satisfactory solution as soon as possible.
	Regarding shipping We solemnly promise that all in-stock items will be shipped on time after payment, and pre-order payments will be delivered according to the pre-order date. If you have any special requirements, please inform our customer service.

Yiwu Henglin Cultural Supplies Factory

1. Company mission: To provide buyers with high-quality products, excellent service, and competitive prices.

2. Regarding payment: Our company strongly recommends that buyers use Alipay for payment. If the seller is online, the buyer should confirm the delivery method and payment method with the seller. If the seller is not online, please contact them immediately by phone.

3. Regarding shipping: The buyer should contact us as soon as they place the order, and we will ship the item promptly after confirming the payment has been received. The selection of the shipping company is decided through joint negotiation between the buyer and seller to ensure the buyer receives the goods as quickly as possible.

4. Regarding images: Due to the excessive and diverse specifications among the varieties, it is not possible to photograph them all. The images only show the shape; the detailed specifications are produced according to standards or customer drawings.

Regarding returns and exchanges:

If there are quality issues with Product 1, please contact the seller promptly.

2. After determining that the responsibility for quality issues lies with the seller, all items will be returned or exchanged, and the return shipping costs will be borne by the seller;

2. If the wrong item is shipped, it shall be returned or exchanged, and the round-trip shipping cost will be borne by the seller;

After communication, the buyer can choose any method to send the goods back to the seller or have the seller collect them. After receiving the goods, the seller will refund or exchange them.

Regarding shipping issues: The risk of loss during transportation is borne by the seller. After confirming the loss with the post office or courier company, the seller will refund the payment.

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