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Regarding product quality: Our customer base has been growing steadily and increasing over time. This also reinforces our confidence in ourselves. Every product is subject to certain tests, and we assure our customers that we strive for perfection in all products and do our best to ensure high quality.

Regarding shipping and logistics: For express delivery, we choose (Baisihuitong Express) and (Quick Express). The product prices do not include shipping fees. Delivery within Guangdong Province takes 1–2 days normally, while outside the province it takes 3–5 days. In remote areas, delivery may be delayed by 1–2 days; please wait patiently. If you need another shipping method, please contact us to adjust the shipping fee. For logistics, we select “Deppon Logistics”, “Jiaji Logistics”, “Aneng Logistics”, “Yuancheng Logistics”, “Shenghui Logistics”, “Wangda Logistics”. For remote areas, we use “transfer” logistics, which can also be delivered to all provinces across the country. Compared to express delivery, it is slower but the shipping fee is lower.

Regarding after-sales service: If you choose to cooperate with us long-term, we will take your interests into account—if there are quality issues with the product within one year, we will directly replace it for you. As long as the damage is not caused by human error (please note the breakable/replaceable label on the product). Additionally, if there are quality problems with the product itself from the date of purchase, we offer a seven-day replacement guarantee and extended warranty (except for custom products). The return shipping costs are shared equally, with the sender paying the shipping fee; the company refuses to accept any items delivered at the destination.

Regarding order shipping issues: Under normal circumstances, once payment is completed, we will process your order within 24 hours. In case of special circumstances, our sales staff will contact you promptly. Please ensure your contact information is up to date.

Regarding the order quantity: For the convenience of your procurement and sales, our company normally maintains a certain inventory level. However, if the order quantity exceeds 2000 units, please contact us immediately to arrange production, so as not to delay your delivery date.

Regarding the issue of receiving the goods: After receiving them, please do not sign for delivery immediately. Make sure to check that the packaging is intact and verify that the quantity of goods is correct. We will provide the shipping receipt with each shipment. If there is any shortage in quantity or the product style does not match, please contact us promptly regarding any quality issues. We will handle it immediately.

Regarding the issue of receiving you: Our customer service team is sometimes very busy. If we don’t respond immediately, it is definitely because we are occupied. Therefore, we may not be able to handle all inquiries promptly, which means we cannot serve or reply to your questions in time. Please refer to the detailed product description and make your purchase yourself. We apologize for any inconvenience. If you have an urgent matter that requires immediate attention, please call our customer service hotline: