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1. The product is an authentic item from the manufacturer.

Pet supplies company Venu Tail belongs to Sensen GroupSen Sen insists onProfessionalism ensures quality, innovation wins the market, and sincerity builds customer relationships.

2,Regarding dimensions

The dimensions are measured manually, and due to factors such as different measuring tools and methods, there may be an error of 1–2 mm. Please take photos only if you are comfortable with this.

3. Regarding Colors

All products in this store are photographed in real life. The colors have been professionally verified, and they closely match the flat-lay images. However, there are differences due to variations in color contrast and color temperature on computer monitors, etc.

4. Regarding customer service

If your query is not responded to promptly, it may be due to high volume of inquiries at that time or a system issue.

5. Regarding after-sales service

This store is a direct manufacturer of Alibaba, and most products come with a warranty of over one year. Consumables and perishable items are not covered by the warranty. If there are quality issues with the product, if you are willing to send it back, we will definitely assist you through the entire process. The warranty usually comes free of charge.

6. Regarding shipping

We will order the items before 15.30 that day, and ship them on the day of payment. The default courier is Zhongtong, while Yunda is used randomly. For bulk orders, Baisi Logistics is used; free delivery to doorstep is available within 20 kilometers.