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All prices of products sold by this store are tax-exclusive quotes

1. The factory has quoted at the most advantageous ex-factory price. We adopt a strategy of small profits but high volume sales; negotiations can be made for larger orders. Please understand this! Generally, prices are based on those listed on Alibaba’s website. All quotes are ex-factory prices and do not include shipping or any other costs. Payments are required before delivery. You may use Alipay or bank transfers. (Customers who need bank transfers should contact customer service.) All payments are settled in RMB (unit: yuan).

2. Since toy materials can change frequently, please consult the Wangwang customer service before placing an order to get the price information.

2. Regarding color difference

Due to various factors such as weather and lighting conditions, and even differences in monitor resolution, certain color differences may occur, which cannot be avoided and are not considered quality issues. All of our products are photographed in person to provide you with the most comprehensive image display possible.

3. Shipping costs

If the purchase amount is small, shipping via express delivery can be arranged; if it is large, logistics shipping may be used. The costs associated with express delivery or logistics are borne by the buyer, and the seller does not bear any expenses. (Note: We can only estimate the shipping cost for the items; the actual payment at the destination will be based on the amount upon pickup. We can control the delivery time, but we cannot guarantee an exact delivery time at the freight station. Please understand this!)

4. Signing Instructions

1. Buyers who have arranged logistics shipping should carefully inspect the goods in front of the logistics company staff when picking up the items. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing tape is incomplete, and there are clear signs of opening or unpacking, please open and count the goods in person. Any discrepancies must be resolved through face-to-face negotiation with the logistics company for compensation. If an agreement cannot be reached, do not take the goods away yet; contact us at the freight station for negotiation. Otherwise, upon signing for the delivery, it will be considered accepted without any objections.

2. Buyers who send packages should verify the items upon receipt and sign the package in person. Especially when the outer packaging is damaged, it is essential to check for missing items or product damage before signing for delivery. If any discrepancies in quantity or damage are found, please do not sign for delivery yet and seal the package back as it was originally, contact us in front of the courier, and we will liaise with the shipping company to resolve the issue. If the quantity becomes inaccurate after receipt, we have the right to refuse acceptance; please keep this in mind.

5. Regarding Shipping

Due to the broad scope of business (global sales), toys sell very quickly, often leading to stock shortages. Especially during the peak online sales season, toy sales increase significantly, so it is possible that some orders may not be available. Therefore, it is normal for delivery times to be two to three days; we will try our best to arrange delivery as early as possible. When items are in stock, we will strive to deliver them on the same day. For those unavailable items, they will be prepared within three days. Please understand! Solution to stock shortages: First, we will contact the recipient to inform them of the reason for the shortage and, with their consent, offer to replace the style or color.

6. After-sales Service

1. If you notice any quality issues with our product after receipt, please contact our customer service within 12 hours of receiving it and provide photos and videos. We have the right to ignore the case if the deadline is exceeded.

We do not accept returns in principle. If there are quality issues at the time of production, we can offer a negotiated replacement. (Most problems can be resolved through simple methods such as replacing the battery, adjusting the battery placement, or fixing the wire connections. It is important to know how to repair toys.) However, the shipping costs shall be borne by the buyer. The replacement product must ensure it does not affect secondary sales. After receiving the returned item, we will send the replacement together with the next order. If you cannot accept sending it together with the next order, the shipping cost will be at your expense! Please inform our旺旺 customer service before returning the item.

2. Due to the uniqueness of toy products, which cannot be compared with home appliance products, all toy products sold by our company do not benefit from the three-guarantee policy. If any issues arise after use, our company shall not assume any responsibility. Within our capabilities, we will assist in resolving these issues, but all related costs shall be borne by the customer. Special products will be handled according to the agreements reached between our customer service staff and the clients.

3. The following conditions do not allow for returns or exchanges: products with damaged or incomplete packaging, missing accessories or related documents, repairs or modifications made without authorization, use or storage not in accordance with normal methods, and items that have exceeded the post-sale service period.

7. Unsold products

1. Due to inadequate market monitoring upon purchase, the product has become unsold. A 10% discount can be applied for exchange within 30 days, or an equivalent value item can be replaced, ensuring you have no concerns. You only need to bear the return shipping costs, and the product must remain unopened. Additionally, for returns due to quality issues when purchased separately, please contact customer service. They will handle the matter based on the specific situation. To avoid future conflicts, please maintain the product’s appearance packaging and accessories so that it can be resold. Otherwise, replacement or return is not possible. We hope all buyers and partners understand this.

8. Disclaimers

1. All products we sell undergo strict inspection by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will have no issues upon delivery, while 2%-3% falls under the scope of exemption.

2. All products shipped by our factory are brand new. Before shipment, we ensure that the packaging is intact and clean, and the outer boxes are sturdy. However, during transportation, especially on long-distance routes between cities, some products may suffer minor damage due to transport conditions (such as slight scratches from collisions or slight deformation of colored box packaging). The transportation is carried out by a third-party logistics company, which is beyond our control; we will not be responsible for any damage caused by transportation issues. Shipping time is affected by various factors such as weather, vehicle arrangements, and traffic conditions, and cannot be used as a reason for return.

3. The toys from our factory are high quality at affordable prices, truly worth the money. Some buyers report issues such as rough craftsmanship, defects, poor materials, or differences from expectations after receiving the goods. However, these do not constitute quality problems. Nothing is perfect; we understand that some buyers may be too picky. Please read these terms carefully, and they take effect from the time of order placement. If you have any objections, please confirm with our staff before placing another order.