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1. The product is an authentic item from the manufacturer.

Welcome new and returning customers. All products are photographed in real life, so please feel free to purchase with confidence. They feature excellent quality at competitive prices, with meticulous craftsmanship, mainly focusing on handmade hair accessories. Alibaba, Taobaostore, physical wholesale stores, photography studios, and wedding makeup artists all accept custom orders based on samples or designs. All products support mixed orders, with no restrictions on quantity, style, or amount. Orders will be shipped within 48 hours after payment. If any item is out of stock, we will contact you promptly via phone and Wangwang. Since the products are handmade, minor variations within 1–2 CM are inevitable and cannot be avoided.

2. Regarding size

 The dimensions are measured manually. Due to differences in measuring tools and methods, there may be an error of 1–2 mm. We will try our best to minimize this error, and no returns are accepted for dimension issues.

3. Regarding colors

Color variations and differences in colors caused by variations in the background, lighting, and monitor resolution may occur due to the different settings, but these are beyond control and not considered quality issues. The product should be judged based on the actual item.

4. Regarding customer service

If you have any questions, feel free to contact customer service. They will respond to your query as soon as possible. If there is no immediate reply, it may be because the customer service staff is occupied; please wait patiently. Customer service is generally online from 8 a.m. to 9 p.m., excluding meal times.

5. Regarding after-sales service

If there are quality issues on the day of receipt, please contact us promptly. We will provide a response regarding return or exchange, and we will no longer accept such requests after the deadline. If there are no quality problems, and reasons are based solely on personal preference, significant differences from the image, dissatisfaction, or the product not being as good as expected, then the purchased item is not eligible for return or exchange.

6. Regarding shipping

1>After the buyer pays the order, we typically ship within 48 hours (two days). If there is a shortage, we will contact you by phone or Wangwang.