wenzhou watercolor pen manufacturer 12 colors non-toxic washable 201 mini children's small brush color pencil

1. All items in our store that have watermarks are photographed as-is; what you see is what you get. The actual product generally matches the images. You pay for what you get—quality is guaranteed. Please feel free to purchase with confidence.
2. Return, exchange, and replacement: Since the photos were taken in a studio, there may be differences in color compared to the images. There may also be minor variations due to factors such as resolution, monitors, and graphics cards on each computer—this is normal! If the product packaging bag is damaged and affects secondary sales, no return or exchange will be provided.
3. Color difference issue: Due to individual perspectives and monitor issues, there will be a certain color difference between the actual product and the image. Just like when we take photos, the image appears brighter, while the real product is darker. Therefore, customers who care about color differences should consider carefully before taking the photo.
4. Review Issues: I attach great importance to every customer’s review and strive for perfect service. If you are not satisfied after receiving your item, please do not rush to leave a review right away. Contact the seller promptly to discuss the issue in detail, and we will definitely find a proper solution for you. Also, please provide a sincere review after the issue is resolved.
5. Quality issues: A dedicated department will pack the products before shipment, and there should be no quality problems. However, it is not possible to guarantee 100% perfection. The images lack watermarks, and the products are essentially replicas. If there are any discrepancies compared to genuine items, we are unable to accommodate such requests. If the products indeed have inherent defects, please contact us within 48 hours of receipt, and we will ensure proper resolution for you.

B. When returning or exchanging items, please ensure they are in the same packaging as before, and do not affect future sales, including packaging bags, etc.

Therefore, our store will not be responsible for anything that does not involve quality issues. If you return the goods without our permission, any loss or costs incurred shall be borne by the buyer.
6. Due to the large volume of customers, items are usually in stock. If there is a shortage, customer service will contact you.
7. Size issues: Each item has specific measurements, and measurement methods vary from person to person. A deviation of about 2CM is normal. If you later blame the seller on a wrong recommended size, we are very sorry, but we do not accept returns based on this reason.
8. Shipping issues: The courier companies we partner with generally arrive on schedule. However, in some special circumstances—especially during bad weather or legal holidays—delays may occur. Due to varying delivery times across different locations, deliveries may not be made on weekends. Additionally, the quality of staff at each courier branch varies; there may be cases where staff behave poorly or packages are damaged. These are unexpected factors that sellers cannot predict. In any case, if you encounter any inconvenience, please contact us, and we will actively communicate with the courier companies to resolve the issue.