wenzhou watercolor pen manufacturer 12 colors non-toxic washable 201 mini children's small brush color pencil

1. All the precious items in our store are photographed with watermarks, which means what you see is what you get. The actual items are basically the same as the pictures, and we guarantee the quality. Please rest assured to purchase.
2. Exchange and return: Due to the fact that the photos were taken in a studio, there may be color differences from the images. Also, due to the resolution, monitor, and graphics card of each computer, there may be slight differences in the images, which is a normal phenomenon! If the product packaging is damaged and affects resale, it will not be exchanged or returned.
3. Color Difference Issue: Due to individual perception, display screen issues, and the difference between actual items and images, there may be some color differences. Just like when we take photos, the images are usually brighter, while the actual items are darker. Therefore, customers who care about color differences should carefully consider before making a purchase.
4. Feedback: I value each buyer's feedback and strive for perfection in service. If you are not satisfied with the product after receiving it, please do not rush to leave a review. Contact the store owner quickly to discuss and we will find a solution for you. Also, please give a sincere feedback after we solve your problem.
5. Quality issues: A dedicated department will pack the goods before shipment, and there should be no quality problems. However, it is impossible to achieve 100% perfection. The products are basically high-fakes, and if there are any discrepancies from the authentic products, we apologize for not being able to accommodate your request. If there are any inherent defects in the product, please contact us within 48 hours of receipt to ensure that we can resolve the issue appropriately.

Please ensure that the return or exchange is done with the original packaging intact, so that it does not affect the next sale, including the packaging bags.

Therefore, the store will not be responsible for any items that are not quality-related issues. If you return the goods without our permission, any loss or additional costs will be borne by the buyer.
6. Due to the large number of customers, we generally have stock on hand. If there is a shortage, the customer service will contact you.
7. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 2cm is considered normal. If you blame the seller for a recommended size error after the fact, we apologize but we do not accept this as a reason for a return.
8. Express Delivery: Our store works with a delivery company that generally arrives on time, but sometimes, due to special circumstances, it may be delayed by one or two days. This is especially true during adverse weather conditions and public holidays, when there may be delays. Due to different delivery times in different regions, there may be no deliveries on weekends. Additionally, the quality of the delivery staff at each delivery point varies, and there may be instances of poor customer service or damaged packages from individual delivery points. Some sellers cannot predict these unforeseen factors. In short, if you encounter any dissatisfaction, please contact us, and we will actively communicate with the delivery company to resolve the issue.