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This product is a single-box eyelash set; no tools such as glue or tweezers are included. It is not packaged in an OPP bag. For further information, please contact customer service to place your order.

Regarding shipping and logistics

The company defaults to using Shentong Express for shipping. Due to restrictions on delivery areas, the order cannot be printed, and it is automatically changed to postal service.

Regarding package receipt

All products are delivered via express delivery and logistics services. Please open the package on site upon receipt and inspect it, then count the items. If there is any discrepancy in the quantity, contact customer service.

The package is damaged; please refuse it directly.

Regarding returns and exchanges

Within seven days of receipt, if you are not satisfied, you may contact customer service to initiate a return process, provided it does not affect resale. The return shipping costs will be covered.

The shipping cost is borne by the buyer (Only orders with a shipping insurance coverage support compensation for part of the shipping cost returned by the buyer; the actual amount will be determined based on the actual payment).

Return Instructions

If any items are missing or insufficient, the return will be rejected, and the shipping cost shall be borne by the individual.

The warehouse refuses to accept payment, postage, or other shipping methods.

If there are quality issues requiring a return, you need to pay the shipping fee yourself. Please keep the proof of the shipped cost.

Due to the high volume of orders from the store, please monitor the return goods flow. Contact customer service after receiving the returns to verify the refund.

The customer who placed an order from the distributor requests a return or exchange. After the product is sent from the factory, the return shipping costs shall be borne by the distributor.

Note: The following conditions do not allow return or exchange.

Due to intentional damage of the product by the customer

Opened and used; affects secondary sales.

The package was accepted for delivery due to damage in the outer box, but the damage was not checked promptly, so it was directly accepted.