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1. About the samples

All products on the website can be mixed batch, and you can mix batch when you reach 10 pieces or 100 yuan. However, we do not support single piece distribution!

We emphasize that we are a wholesale business with very low profit margins. Any product in our store does not include free shipping, as sometimes the shipping cost can even exceed our profit. The shipping cost is the customer's responsibility. We understand your situation and to reduce your costs, we have negotiated with Yunda Express for delivery. All products in our store are defaulted to be shipped by Yunda Express, and the shipping cost is already calculated. After you make the purchase, there is no need to make any changes. If Yunda Express cannot reach your location, please contact us in advance to avoid any delays in your receipt of the goods.

Due to the large volume of wholesale, low profit margins, the waste of return and exchange shipping fees, time, and energy, there is some loss in the transportation process, and the company's products are sold at wholesale prices, with thin profit margins. Goods with no quality problems will not be exchanged or returned. Please avoid those with excessive subjective requirements. We hope that customers will carefully consider before placing an order!

After all, it is directly approved by the manufacturer, and thousands of cross-stitch products are sent every day. The shipping staff has to handle a large amount of daily shipments, which may lead to some packages being missed. If the buyer finds that there is a shortage after receiving the goods, please contact us immediately. We will check and confirm the situation, and either refund the short amount to your Alipay account or reduce the difference in the next time of replenishment. We do not support re-delivery because sometimes the shipping cost of one or two missing items may be higher than the actual value.

You can click the 'Freight Calculation' option at the purchase location to clearly know the freight situation. Of course, if you choose logistics, it will be calculated separately. Please contact our factory staff.

Please pay special attention to the following issues that are prone to disputes and do not fall under quality issues, as we do not provide a refund or exchange service for them:

All our online orders will be shipped within 3 days after purchase, possibly the same day or the day after, the day after tomorrow, and never later than 3 days. Due to the large daily shipment volume, we need to send them in the order of the purchase. Please understand! (If it is during a promotional activity, the order volume will be adjusted. Please consult the customer service if you have any questions. Unless there is a special situation, we will deliver on schedule).

Mixed Lot Rule

Due to the large variety of styles, our daily shipment volume is quite high. In the event of stockouts or color shortages, we will ship randomly and cannot accept any special requests. If there are stockouts, we will provide a list of missing items and will not notify you individually!

After the shipment, there will be a shipment list. If there is a shortage of goods, please contact customer service to refund!

About returns and exchanges: No returns or exchanges will be accepted for items with no quality issues!!! Buyers who are sensitive to this should be cautious!