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Sample Explanation
No free sample service is provided; the sample fee paid will be refunded after ordering bulk orders.

Regarding after-sales service

1,7-day return and exchange policy; no refunds or returns without reason.

2. If there are no quality issues, the buyer is responsible for the return shipping.

3For after-sales issues from wholesale customers, they can be gathered together and brought back in bulk for repair. Then, they will be shipped along with the next order.

4,For distributors who purchase in bulk, if the retail orders require repairs, the distributors are responsible for the round-trip shipping costs.

Note: Return and exchange services are not provided in the following cases

1,Products that have been used or damaged by human hands, and which affect secondary sales (lost or damaged tags)

2,Exceeded the specified deadline (valid for 7 days)

Requirements for advertising umbrellas or custom umbrellas

1.All prices in the store do not include the cost of printed umbrellas; printing is charged separately based on customer-specific requirements. For detailed pricing details, please contact customer service. If a logo needs to be printed, customers should provide vector images in AI or CDR format to ensure good artwork quality and print quality later.

2,Minimum order quantity for custom products500 pieces; for quantities below this, please contact customer service.

3Due to the specificity of the ad cover, after preparing the images, please have the client carefully verify whether the versions we sent you are correct. If there are any discrepancies, please contact customer service promptly for correction. If no errors are found and corrected, our printing shop will not be responsible. Therefore, please confirm the mockup and detailed images carefully to avoid any discomfort in our collaboration. We appreciate your understanding!!

4,After verifying the layout, arrange the printing production. The production cycle varies depending on the quantity; please refer to the customer service contact or contract deadline for details.

5. For large quantities, both parties must sign a contract and pay a 50% deposit in advance.

6,Due to the specificity of the advertising umbrella, please consider carefully before placing your order. Once ordered, it cannot be returned or exchanged, so please understand!

Regarding colors

All products are photographed in real life, and the colors have been verified. They are similar to the mockup images. However, due to differences in color contrast and color temperature on computer monitors, slight color variations may occur, which cannot be avoided. We apologize for this and hope you understand. Buyers who cannot accept minor color differences should purchase with caution.

About size

Size is measured manually, and due to factors such as different measuring tools and methods, variations may occurAn error of about 2 cm

Regarding customer service
1,The daily working hours for our customer service staff are8:30 to 22:30

2,If the customer service agent is offline, you can contact them by phone.

Unexpected situations that may occur during transportation:
Umbrellas are fragile items. They face special challenges during shipping. Sometimes, internal damage may occur due to rough handling or packaging issues during delivery. Therefore, please inspect the umbrella in person when receiving it. If any damage is found, promptly report it to the courier company or contact customer service. Photos or proof from the delivery staff may be required. If damage occurs after receipt without inspection, the recipient will be responsible. Your cooperation is appreciated to avoid any inconvenience.~!

Regarding shipping
1,After confirming the order, items will be shipped within 48 hours~
2,IfYesCustomized products, based on the product cycle,ContractShipped within the specified time.

Regarding shipping costs

1. Small samples are sent via courier, while bulk orders use logistics services. For details, please contact customer service.

2. SFW to Pay on Delivery for Hong Kong, Macao, and