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                                                                     Wholesale Instructions. Buyers Must Read
Please read the following terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our customer service staff before placing your order.
 
★关于零售与补发
1. Orders under 300 yuan are considered retail and can be shipped. Once sold, they are non-refundable and non-exchangeable. If there are any transportation issues, they can be resolved through consultation. Please count and confirm the goods in front of the transportation company personnel before signing for them.
2. If the quality problem causes a functional shortage, and if replacement parts are needed, they will not be arranged separately. They will be sent together with the next order or the customer will bear the shipping costs themselves.
 
About Shipping
1. After the customer places an order and makes payment, the goods are generally arranged for shipment within 2 days. Orders placed after 17:00 daily or those paid for after that time are considered to be shipped the next day.
2. If there are any special reasons that prevent us from shipping on time, we will contact the buyer in time to handle the situation. We appreciate your understanding and gratitude.
 
★ About Logistics
1. Express delivery: Default shipping method is China Post, and for YTO Express and bulk goods, we will arrange suitable express delivery. If you need to specify any of these express companies, please contact our customer service. If no communication is made, all shipments will be sent using the default shipping method.
2. Logistics: Freight charges are generally collected upon delivery, and the goods must be picked up at the freight station. The logistics company can be provided by the customer or we can help you choose a more suitable one. (Note: we can only estimate the freight charges for the buyer, and the actual freight charges are based on the amount at the time of pickup. We can control the shipping time, but the arrival time at the freight station is not guaranteed, please understand, thank you!)
 
About Receiving Goods
1. If there are any stock shortages, please leave us a message within 24 hours after signing for the package. We will do our best to help you verify the situation as soon as possible.
2. If the goods are damaged in packaging, missing or damaged, please take photos as evidence, refuse to accept the express, and contact us to handle.

★ About Returns and Exchanges
1. If the quality problem of the product itself leads to the lack of the product's original function, we will handle the return and exchange, but the shipping fee will be borne by the buyer (most can be solved by sending spare parts, etc., and the seller should know how to repair toys).
2. For reasons such as poor sales or not as good as expected, which are not due to quality issues of the product itself, we will not provide a return or exchange service.

★ About After-sales Service
Please contact our after-sales service within 10 days after receiving the goods (time of receipt signature) to report any product issues. If there is no feedback on any after-sales issues beyond this period, we will not accept any responsibility. For quality issues, please accumulate the products and return them using ordinary logistics. The return shipping costs will be borne by the buyer. Please contact our customer service first to register the handling of quality issues. If the accumulated products have not been registered, they will not be eligible for returns or exchanges.

Product Quotation
1. The product has been quoted at the factory price with an advantage. Generally, the price on the Ali website is the main reference. All quotes are based on the price for delivery in Chenghai, excluding freight, taxes, and all other costs. All payments must be settled in RMB (currency: yuan).
2. Due to the fluctuation of toy materials, please inquire about the price from our customer service before placing an order.