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1. due to the expensive shipping cost of umbrellas, the size of each finished product will vary. please refer to the size table and choose the correct measurement method. if the size problem leads to buying large and small, the return freight incurred shall be borne by the buyer.
2. due to the change of express delivery policy, goods with outer packaging exceeding 1.8 m can no longer be delivered, so the umbrella pole and umbrella bone of 3.4 m round umbrella are shortened by about 5cm, which is used to control within 1.8 m, currently, super long and short models are sent randomly. if you have any special needs, please contact customer service to note.
3. due to different display color effects of different monitors and mobile phones, there may be slight differences between the picture and the actual color of the product. please refer to the actual color. if you mind, shoot each other.
4. large goods may be damaged after long-distance transportation. it is recommended to open the box for inspection after receiving the goods and sign for it after confirming that there is no damage. if there is any damage, please refuse to sign. take photos and leave a certificate and contact customer service immediately, we will deal with it as soon as possible. if you sign for it directly because there is no acceptance, it is found that it is damaged during transportation afterwards, which has nothing to do with our company and logistics company.
5. due to the high damage rate of return and exchange of large commodities, the current logistics cost is high. in order not to affect the secondary sales, orders with a single purchase of more than 10 items cannot be returned without reason within seven days or rejected without reason, please read the return and exchange instructions carefully before placing an order: if the product is not signed for delivery, we will charge the loss cost (20% of the order amount) and the logistics fee we sent. the product has been shipped and returned due to non-quality problems, such as the buyer's subjective reasons (wrong size measurement, color dislike, inappropriate appearance, etc.), the merchant does not support return or exchange without reason, the freight incurred by the return and the freight sent by the merchant shall be borne by the buyer. it is indeed a quality problem of the product itself, and the customer service will help you deal with the return and exchange. when you return the product, make sure that the product is hypostasis original, the packaging is complete, and it has not been used. if an invoice has been issued, the invoice and the product need to be sent back together. if the invoice is lost or not returned, the refund cannot be processed for you. when the goods are sent back, surface mail or freight collect is not supported. please enter the return information in the after-sales application form in time after the goods are sent back, which is convenient for the merchant to follow up the return.
6. after the customized product is placed, if it has been produced, it cannot be refunded. if the product has been shipped or signed, the product cannot be returned.
7. since this product is a large item, we will mail it according to the recipient address you have filled in. once the goods are delivered, we cannot change the address. if you need to change the address, the validity period will be extended, the expenses incurred are borne by the buyer, and i hope you understand.

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