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1. Is the quality of your massage products guaranteed?

Answer: All products of this factory are independently developed. Quality is the foundation of a company’s survival. Distributors across various regions have great confidence in the quality of the True Brand products. If any quality issues occur, returns or replacements are available. The True Brand series has been providing OEM manufacturing services for multiple foreign brands for 6 years. Additionally, there are numerous stable physical stores and long-term wholesale customers for bulk sales, and sales performance is very good. For any quality problems not caused by human error, we support returning the products to the manufacturer for replacement.

2. If the product doesn’t sell well, can it be returned?

Answer: If it is a franchisee of the True Series products, they can enjoy the right to exchange goods, but small mixed orders cannot allow for product exchanges (except for products with quality issues).

3. I would like to know what the shipping cost is?

Answer: The shipping cost is the actual expense based on the delivery method selected by the customer. Generally, bulk orders are shipped via logistics with pay-on-delivery, while small wholesale or one-item shipments use express delivery (the express fee is calculated based on the actual weight and distance of the goods). If the customer has special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge extra for shipping; if any extra amount is incurred, it will be refunded to you.

4. I would like to review some of your products. Do you have a price list? Could you send it to me?

Answer: All prices are listed on the website. You can check them based on the actual products or contact customer service to receive a series of factory quotation sheets.

5. Are the images on your website available in stock?

Answer: Generally, yes, as we have a large number of wholesale customers and many franchise stores selling the products. Occasionally, some products may be temporarily out of stock. If this happens, we will notify you promptly to exchange them. If the customer refuses the exchange, the company will return the excess payment to you immediately.

6. Are your products consistent with the images?

Answer: The images match the products. All images have been scaled down, so they aren’t very clear, but the products look more beautiful.

7. May I ask if you support online store agency services?

Answer: Yes, we would like the True series products to support the "one-shop delivery" service. For details, please contact:

★Wanwan: Really like the brand ★ franchising hotline:

8. Is everything on the website yours? If I order a larger quantity, could you offer a better discount?

Answer: Yes, that is the price on the website. If you have a large order volume, we recommend becoming our franchise partner, where you can enjoy more favorable prices and the right to exchange products.

9. How are your massage devices sold? Is it purchased directly online?

Answer: You can place orders online, by phone, through customer service, or by fax.

10. I have placed the order. When can it be shipped?

Answer: After you place the order, the customer service will ship it to the warehouse in the order of payment timing, and the fulfillment staff will deliver it to you as soon as possible.

11. Are there any things to note when shipping logistics? Could the goods be damaged?

Answer: For the large items in the True Series products, they are shipped via logistics. Usually, we provide outer boxes for packaging, so there will be no issues with logistics transportation. It is important to note that you should verify the product quality and quantity before signing the delivery receipt to ensure they match the ordered amount. After signing the receipt, if there are any discrepancies, we cannot verify or process a claim, and the cost will be borne by the buyer.

12. How is the shipping cost for product returns and exchanges arranged?

Answer: The factory is not responsible for any return or exchange shipping costs, as we sell products at prices close to cost to get them onto the market. There is no budget allocation for such expenses, so we cannot cover the shipping costs. Based on our usual sales and production experience, the proportion of returns and exchanges after three rigorous inspections and quality improvements is very low. You can purchase with confidence.

12. I would like to join your True Product Series. How much does the joining fee cost?

Answer: There is no franchise fee for physical stores; just ship the products directly. For various online stores that require franchise agents, a franchise fee of 280 yuan is required. If the purchase amount reaches 3000 yuan within six months, the fee will be fully refunded or exchanged.