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Instructions for Purchase

All products sold in the store are cross-border items that fully meet the certification requirements of the United States, EU, Middle East, and other regions, and hold relevant certificates. For detailed certificate information, you can refer to it at the bottom of the packing details on the product page, or contact us directly for access. We can provide you with the certificates, along with custom labeling and box labeling services. However, please note that once such custom services begin production, they cannot be canceled midway. Those who are concerned should proceed with their orders carefully.

Our quotation is tax-exclusive. If you need an invoice, please contact customer service. To issue an invoice, you must provide information such as the company name and tax ID to customer service. For special invoices, payments must be made through a corporate account; for regular invoices, payment methods are not restricted. An invoice will be issued within 3 working days after receiving all required information and the special invoice with a corporate payment. Note: Invoicing may not be possible if the order amount is too small. For details, please consult customer service.

We produce cost-effective toys, not handicrafts or valuable items. The products are mainly sold in bulk, with a quality rate of approximately 98%. Approximately 2% quality issues are exempt from liability according to standards and regulations. Minor scratches, slight fading, or similar issues during production and transportation are considered minor and do not affect normal use; severe damage or complete loss of function that affects usability is considered serious, and the seller is responsible for replacing such defective items. For minor issues that do not affect use and allow resale, a replacement can be provided, but the shipping cost is at the buyer's expense. Please consider carefully if you have concerns.

All our products undergo strict inspections before shipment, ensuring quality assurance. When receiving plastic toys, careful inspection is required; damaged items will be rejected. If any quality issue is found after receipt but before use, free shipping is provided for return or replacement. Damaged parts or missing items will be replenished, while shortages or omissions can be compensated free of charge with the next order. For individual replacements, the sender must bear the shipping cost.

For wholesale orders, returns and exchanges are not accepted unless there are quality issues. For distribution orders, 7-day no-reason returns and exchanges are allowed, but the following conditions must be met: the product must not affect secondary sales; otherwise, the return will be processed at 60% of the original price, and no full refund will be given; the manufacturer is not responsible for returning the shipping cost in case of no-reason returns; the manufacturer refuses to accept payments upon delivery.

Please read the above rules carefully.If you have any questions, please contact our customer service. However, if you make a payment for our products, it indicates that you have accepted the above rules. In case of any trade disputes later on, these documents will serve as evidence for resolving the disputes.