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• 1. Regarding the manufacturer

   All of our products are sourced directly from the manufacturer.The company specializes in: 316L stainless steel and titanium steel bracelets, chains, necklaces, rings, earrings, and other products; OEM branding; custom manufacturing based on designs or specifications; private customization; custom orders; wholesale of ready-made items.(Customized products; typically require 500 pieces or more. The production cycle is generally 10–15 days, except in special cases.) We ensure reasonable prices, high quality, and a wide range of styles. For each batch produced, quality inspectors conduct rigorous screening. There are over ten manufacturing steps involved in producing the products—from design to final inspection—and every step has strict requirements. We specialize in high-quality accessories! So, there’s no need to worry about quality issues.

• 2. Regarding Wholesale
  
   
• 1. Orders placed in the spot inventory area will be shipped within 2 days. It is a wholesale price; no shipping fee, and no zero deduction.
  We only do wholesale, not retail. We will not ship orders where a small quantity of goods is purchased under the pretext of buying samples at wholesale prices, without communication with customer service staff, or where the payment for the products does not meet the minimum requirements for bulk orders. We will not accept refunds in such cases, as it affects the reputation of our store. Customers are required to confirm the order completion and contact us to transfer the payment directly back to their Alipay account. Please check carefully before proceeding.

  3. Size: Since images cannot be scaled to exactly match the actual product, please carefully check the dimensions listed in the product description before purchasing. If you have never handled this item, you may contact customer service for detailed specifications. Compare them before making a purchase decision.
  4. Inventory: Our store delivers large items daily, and inventory can change by hundreds or thousands from time to time. If there is no stock after placing an order, please understand!
  5. Inspection of goods: When the customer signs for the items, please inspect them on the spot with the postal or courier company staff. If any discrepancy in the quantity or quality of the goods is found, please contact us immediately and request a certificate from the postal or courier company. Without such a certificate, if any issues such as missing items or quality problems arise, we will not process the request. Please sign for the goods in person!
  【Product Out of Stock]
  Whether there are shortages in the products, the answer is yes. No company's products remain always in stock. The key lies in whether the missing items will be restocked and re-launched later. The products uploaded on this store are all continuously produced and distributed in bulk; any shortage will be resolved promptly. This store specializes in jewelry wholesale with years of physical distribution experience and a stable customer base both domestically and internationally. Therefore, the delivery speed for each product is relatively fast. We hope you can understand if there is a temporary shortage.
  If you are in urgent need of the product, please contact customer service in advance after purchasing to confirm the quantity of your order (contact them on the day of shipment). If there is stock available upon confirmation that day, but you do not make the payment for shipment, we cannot guarantee that there will still be stock the next day or later. It is difficult to ensure that other customers have already made payments and shipped their items. We hope you can understand this.

• 3. Size Information

   The dimensions are measured manually. Due to factors such as different measuring tools and methods, errors may inevitably occur in both size and weight. We will try our best to minimize these errors.

• 4. Regarding Colors

   

• 4. Regarding Customer Service
  

   If your inquiry was not responded to promptly, it may be due to high volume of inquiries at that time or a system issue. Please choose self-service shopping. Any suggestions or requests can be noted in the order message; customer service will pay close attention to these messages. 

• 5. Regarding after-sales service
  

   

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• 6. Regarding shipping
  

   For our cooperative shipping service, if you prefer SF Express or other logistics providers, please contact customer service. After payment, we will promptly arrange the order and prepare the goods. We are even more eager to ship than you are. For standard quantities, items are shipped the next day. OEM customized customers and those ordering in bulk may need to negotiate the shipping timeline.

7. Regarding Delivery

Please sign for the goods and check the products upon receipt by the courier. If there is any damage, please contact us promptly. If you do not check the products upon receipt or do not report any issues with the item within 24 hours, you may request a return or exchange. You will be responsible for the return shipping cost. Thank you for your understanding and support. After receiving the goods, please verify the quality and quantity and confirm receipt as soon as possible. Thank you for your cooperation.

 8. Regarding Services

During the process of serving you, we may inevitably make mistakes and overlook things. If you have any dissatisfaction, please contact our customer service. We will ensure proper handling until you are satisfied. Thank you for your support and encouragement to Mei Shi Xiao Chong Jewelry Factory!