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Frequently Asked Questions
1. How are shipping costs calculated?

Answer: Hello, the product price defaults to not including shipping fees. Our company cooperates with express companies such as Shenton, ZTO, Yunda, Speed, and the standard charges please refer to the express quotation table. Alternatively, you can select the products you have purchased and submit them, and Alibaba will automatically display the shipping fees. For customers who require other express companies, as there are no cooperation agreements with these companies and the fees are relatively high, the corresponding shipping fees need to be compensated. For remote areas, EMS can be sent. For heavy goods, the shipping fees for express delivery are relatively high, and you can communicate with the customer service to send the logistics.

2. May I have an invoice?

Answer: Hello, the product price is defaulted to be ex-tax, and my company can provide a regular tax invoice. The tax invoice is charged at a 5% tax rate. If needed, you can contact the customer service.

3. Can I collect the payment on behalf of the buyer?

Answer: Hello, currently due to the restrictions of most courier services, only the Guangdong Province area can be handled by courier collection, and for other provinces and cities, the amount does not exceed two thousand yuan can be handled by logistics collection. It is recommended to use Alipay to ensure the transaction, because the logistics collection freight companies will charge corresponding commission fees. For logistics, it is recommended to use the freight collect method, because the freight for logistics prepayment and collect is the same.

4. Can I return or exchange the product?

Answer: Hello, our company supports a seven-day no-reason return policy. If there are quality issues or the wrong goods are sent, we will bear the round-trip shipping costs. If the return or exchange is due to a customer's mistake in placing an order or other customer-induced issues, the customer should pay for the round-trip shipping costs. It is also necessary to maintain the integrity of the packaging and to ensure that it does not affect the resale. For custom non-standard products, we do not support returns or exchanges. Therefore, for custom products, customers must communicate with the customer service team to ensure that the specifications are correct to avoid any mistakes. Customers can send samples to us for custom-made products.

5、How do you make the payment?

Answer: Hello, our company supports multiple payment methods including Alipay to ensure transactions, online banking or bank transfers, and in some areas, we can also arrange for express delivery to collect payments. For more details, please refer to (3).

Can the product be custom-made?

Answer: Some products are supported for custom-made orders. For detailed information, please consult our customer service. Customers need to provide specific specifications for custom-made products, and if a sample is available, it should be provided to avoid any mistakes. Once a custom-made product is confirmed, it is not supported for returns or exchanges. Additionally, a 30% deposit is required in advance.

Thank you for browsing this message. Thank you for your support. The sales team of Foshan Jierui Abrasives Co., Ltd. is sincerely at your service!!!