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Purchasing Terms

All products sold in our store are cross-border products that fully comply with certification requirements in regions such as the United States, the European Union, and the Middle East, and we hold relevant certificates. For detailed certificate information, you can refer to the bottom of the packing list in the product details page, or you can contact us directly to obtain them. We can provide you with certificates and also provide custom services such as labeling and box markings. However, please note that once production of such custom items begins, it cannot be canceled halfway. Those who are cautious should be careful when placing an order.

Our company's quotation does not include tax. If you need to open an invoice, please contact the customer service. To open an invoice, you need to provide the enterprise name, tax number, and other information to the customer service. For a special invoice, the payment must be made publicly. For a general invoice, the payment is not limited. After receiving the complete information and the special invoice payment publicly, the invoice will be opened within 3 working days. Note: Orders with a small amount may not be able to open an invoice, please consult the customer service for details.

We produce high-value-to-price ratio toys, not crafts or precious goods. Our products are primarily wholesale, with a pass rate of about 98%, and about 2% of quality issues are exempted in accordance with standards and regulations. During production and transportation, there may be minor scratches or slight color fading. Such minor issues do not affect normal use and are considered minor. If there are serious damage or complete loss of function, which affects use, it is considered a serious issue, and the seller is responsible for replacing the goods. For minor issues that do not affect use and do not affect resale, the goods can be exchanged, with the buyer bearing the cost of shipping. Those who are cautious should be careful to purchase.

All our products are strictly inspected before shipment to ensure quality assurance. Plastic toys must be carefully inspected upon receipt, and damaged items can be rejected. If there are any quality issues before use, we offer free shipping for returns and exchanges. Damaged or missing parts will be replaced, and short deliveries or omissions can be compensated free of charge with the next batch of supplies. If immediate replacement is required, the shipping costs will be borne by the customer.

Wholesale orders are not subject to returns or exchanges except for quality issues. Distribution orders support a 7-day return or exchange policy, but the following conditions must be met: the product cannot affect secondary sales, otherwise returns will be processed at a 60% discount and full refunds will not be provided; the factory is not responsible for the return shipping fees; the factory refuses to accept payment on delivery.

Please read the above rules carefully,If you have any questions, please contact our customer service. However, if you make a payment for our products, it indicates that you have accepted the above rules. If any trade disputes occur after that, the above will serve as evidence for resolving the disputes.