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10No reason for cancellation or service exchange

1. For non-customized products that arrive within 10 days, returns and exchanges are accepted without reason, provided the product remains brand new, all barcodes are present, and it does not affect secondary sales. The buyer is responsible for the return shipping costs. Returns and exchanges are not supported for customized products due to quality issues.

2. Jinsha will cover the shipping fees for returns or exchanges of products with quality issues. If a quality issue is discovered, please submit photos of the problem within 2 days of delivery. Please provide us with your order number. We will review it within one working day, and once verified to be correct, we will accept the return or exchange. Prepaid shipping fees will be used (the customer pays the shipping fee first); after the returned item arrives and is confirmed, we will refund the shipping fee to you.

Return and Exchange Guidelines

1. Any damage to the goods caused by your personal reasons will not be eligible for return or exchange.

2. Custom-made items are not covered by return service. If there are quality issues, they can be returned for repair or replaced with an identical (or similar) product.