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4. All product quotes do not include shipping fees, freight, or taxes. All crafts require plywood crating, with a fee of 10 RMB per item. For larger orders, using pallets for shipping ensures greater safety and reliability.
5. After placing an order, we will notify the warehouse to prepare the goods and create a wooden crate as soon as possible. Once the order is placed, we generally do not offer refunds. If there are special reasons for a refund, we will deduct the labor and packaging material costs. Once the goods have been shipped, we do not offer returns or refunds. Please be informed.
6. Due to multi-channel sales, inventory fluctuations are large. If there is a temporary shortage, after the buyer receives the goods and checks them, they can contact us to return the difference in the shortage.
7. The customer shall check the quantity and quality of the goods within 2 days of receiving them. If there are any problems, they should promptly feed back to the after-sales customer service for processing. If there are no objections within 2 days of receiving the goods, it will be considered that there are no problems with this cooperation and the transaction will be completed.
8. All the vase images on our store are taken from actual products, as close to the actual items as possible. However, due to differences in lighting, angles, and different monitors, as well as individual differences in color perception, color discrepancies are unavoidable.
Warm Tip
1. Due to the blowing process used for the glass art products, there may be a few bubbles and stream lines. However, the bubbles are within the range specified by the national glass industry standards. The bubbles and stream lines are not product defects but characteristics of blown glass. This is to be noted! Perfectionists should be cautious when purchasing!
2. The actual product is measured by hand and may have some errors. Please understand and forgive!
3. Blown glass vases have varying thicknesses, and no two are exactly the same. Please be aware of this!