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【Purchase Terms】

 Firstly, I would like to express my gratitude to all dear ones for their attention and support to Xu-Xiang. We will sincerely provide you with high-quality products at a reasonable price and considerate service, hoping to bring you a satisfied and pleasant shopping experience.

To avoid any unnecessary troubles and misunderstandings during the purchase of lighting products, please carefully read and understand our product sales terms before making a purchase. If you have any questions, please feel free to contact our customer service at any time, and our customer service will patiently answer your questions.

【关于图片色差】

The photos of the lighting fixtures sold in our store are all taken from the actual products. Due to factors such as the equipment used for photography, angles, lighting, and the differences between mobile phones and computer monitors, there may be slight color differences in the images. Customers who cannot accept color differences should be cautious when making a purchase to avoid unnecessary disputes. This issue cannot be used as a basis for negative reviews or complaints! Please understand!

【关于发货】

After the buyer makes the payment and places an order, the product will be shipped within 72 hours. Special circumstances (legal holidays, custom-made orders, or out-of-stock of hot-selling products) may cause a delay in shipping. Therefore, please consult the customer service before making the purchase to confirm whether the product is in stock, the shipping method, and the shipping fees. To avoid delaying your construction schedule. Thank you!

【关于破损】

Due to the long-distance transportation and delivery to a third party, there is a certain risk, and it is inevitable to squeeze the lamps, especially the glass lampshades. If you find any damaged accessories upon receiving the goods, please contact us immediately and provide photos of the damaged parts. We will send you free replacement parts by courier. If we all have more calmness, honesty, and tolerance, and try to put ourselves in each other's shoes, I believe that any problem can be solved. Thank you for your understanding!

【关于运输】

There are two general ways to ship goods: logistics and express delivery. For details of shipping costs, please consult our customer service!

【关于收货】

Courier services usually deliver to the doorstep (except for oversized items and remote areas), and once the logistics arrive, the customer will be contacted to pick up the goods at the distribution point. Please ask for the pickup address and phone number to facilitate the pickup. If the buyer needs to self-collect the goods, any transfer fees are the buyer's responsibility. When picking up the goods, please bring the recipient's ID card. If the courier encounters a discrepancy between the number of items received and the number of items ordered, that is, if the courier has to allocate the goods to other vehicles during the transfer, it is generally possible to receive the other items within 2-3 days. If you have not received the other express deliveries after 3 days, please contact our customer service to help you check. Thank you for your understanding!

【关于安装】

Reminder: Lighting fixtures are electrical products. To ensure safety, we kindly ask all buyers to have a professional electrician guide the installation of the lighting fixtures!

【关于退换货】

Support a seven-day return policy (except for custom-made items), and the returned product must not have been used, assembled, or installed, and it must not affect the resale. To apply for a return or exchange, you must provide photos of the internal and external packaging. If the product has been installed, it is not eligible for a return or exchange. If the return is due to a non-quality issue, the customer is responsible for the return shipping costs. The product must be returned by express delivery or delivery logistics. If the shipping is collect, any parcel that has been installed or requires self-collection will be rejected. In the case of damaged accessories or incomplete accessories, we will send them free of charge. This does not fall under quality issues, so the customer is responsible for the return shipping costs for such exchanges! Thank you for your understanding!

【关于售后】

Three-year free warranty. The warranty period starts from the date of purchase. If the product experiences electrical problems under normal use, you can receive three years of free warranty service (one year for the light source), and the warranty covers only the replacement of the defective parts. Thank you for your understanding!

The following circumstances do not qualify for free warranty services:

Damage caused by improper use or installation of the power supply.

Damage caused by the use of incorrect or improper repairs or modifications.