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Buyers must read before placing an order. Please do not order if you cannot accept it.

About courier, logistics, and receipt

1. Please inspect the products carefully at the time of receipt, especially when the outer packaging is damaged. Make sure to check if there are any missing items before signing for the delivery. If there is a discrepancy in the quantity, please do not sign for the delivery and contact us immediately. We will then contact the courier company to resolve the issue. If the quantity is inaccurate after signing for the delivery, we reserve the right to refuse to process the claim. Please pay attention.

2. Regarding quality issues, we guarantee the quality and packaging of the products at the time of shipment. However, due to the unavoidable losses that may occur during transportation, if any, we both need to share the responsibility and negotiate the handling method. Please understand. Therefore, we kindly ask you to contact our customer service personnel within 12 hours after signing to receive the goods. We will assess the actual situation and provide partial loss compensation or other exchange or return options. If a return is needed, both parties will bear half of the cost, whether it's one or multiple items. Buyers can benefit from long-term cooperation, accumulating multiple returns over time.

3. Our company is a direct wholesale manufacturer, and we do not accept exchanges or returns. If there are quality issues, we can exchange or return. If there are no quality issues, we will not accept any exchanges or returns! For toy products, especially electronic products, due to logistics transportation issues, it is occasionally found that one or two may have broken wires or solder joints, which is considered normal. We cannot guarantee there will be no problems, but we can guarantee that 99% of the products are qualified.

Returned goods will not be accepted if sent by STO Express, YTO Express, and SF Express with a postage collect option.

What should I do if there are quality problems and defects in the product?
The company sells only products, and the primary condition for quality is the quality gate! Since it is wholesale, the shipment quantity is very large, we can only check the quality and appearance of individual products, and it is impossible to check whether there will be minor defects in each one. Possible problems include:

Product shipping error: The warehouse colleague has checked and proofread the order twice from receiving the order to shipping, but there may still be some mistakes occasionally. You can try selling it. Our products on Ali are generally very popular. If there is a price difference, please contact our customer service to return the difference.

Product quality issues: Most problems can be solved by replacing the battery, adjusting the placement of the battery, connecting the wire head, and so on. When selling toys, you need to know how to repair them. For some products, spare parts can be repaired, and we will provide the parts. For specific details, please consult the customer service. The need for spare parts will be supplied when the next shipment arrives. If you need to be supplied immediately, you need to bear the freight costs yourself.

③Packing damage, damaged by courier logistics: We will adopt double-layer logistics packaging, add cushioning, compact stacking, and other ways to avoid damage. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. Please open the box in front of the logistics or courier to check!! (New Bang and other logistics with insurance can claim compensation, general logistics usually do not, please be aware) The transportation time is affected by many factors such as weather, vehicle arrangement, and traffic conditions, which is not a reason for return, but we have the obligation to assist customers to handle the problems generated by logistics and courier. (The details of the return conditions are explained below).

Product with minor imperfections: We are not making, not crafts, not art, not electrical appliances, but ordinary toys. The product details provide a complete explanation of all aspects of the product. If you are a purist or someone who is strict with product requirements, please turn gracefully and walk around elegantly.

Please do not discuss how Taobao or wholesale markets have solved the problem. Please know that this is Alibaba, where we do wholesale. The same product on Taobao can be sold several times over, while we have only added a few percentage points. Those who are not wholesale buyers cannot follow the rules of wholesale, and those who are very careful should be cautious when shooting!!