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Ordering Process
Special emphasis: We do not accept returns or refunds. (However, exchange of products due to manufacturing quality issues is possible upon negotiation, but the shipping costs must be borne by the buyer. Our prices do not include any fees; they are澄海 factory prices. Although our company has quality inspectors who conduct strict inspections before, during, and after production to ensure 100% product quality before shipment, due to various uncertainties, we can only guarantee that 97%-98% of products will have no issues upon arrival. 2%-4% falls outside our warranty scope.)
1. Regarding the minimum order quantity
All toys are ordered according to the minimum order quantity specified on the website! For general products, a single box is sufficient. For popular and bulk-ordering products, a single item can be ordered. Some products require five or even ten boxes to place an order; we will inform you during the negotiation process!

II. Regarding sample fees

If you need a sample for the product, we can take one. Most of the time, a sample fee is required. The charged price is the retail price. The shipping cost is to be paid by the customer. The sample fee may be refunded depending on the order status, and the details will be discussed with you.)
III. Product Quotation
Our website lists the ex-factory price directly (i.e., the price at the factory, no invoice issued, no shipping fees, no any charges). For customers in other regions, we will handle the delivery on their behalf. The customer can select the logistics/transport/express service, and the shipping fee is paid upon delivery.
IV. Payment Methods:
Payment methods: Ship upon receipt of payment (1. Bank transfer; 2. Alipay payments are only available for “immediate settlement”). If the order requires some time to produce, pay a 30% deposit first, and the remaining amount must be paid before shipment.
5. Shipping Time
Upon receiving the payment or deposit from the customer, our company will prepare the goods, which typically takes about 1-3 days. Since inventory preparation is required for the order (some items need to be manufactured), please order as early as possible based on actual circumstances, so that we can arrange delivery when needed and avoid disrupting the customer's operations. Once all goods are ready, they will be shipped using the shipping method confirmed with our customer service team. If some products need to be delivered later, our sales staff will notify the customer, allowing them to choose to replace or cancel the unavailable items.
6. Receiving Standards:
1. The buyer should carefully inspect the goods in front of the logistics company personnel after receiving them. If the outer box is severely deformed, damaged, the sealing tape is broken or missing, or the sealing adhesive is incomplete, and there are clear signs of opening or unpacking, please open and count the goods in person. Any discrepancies must be resolved through negotiation with the logistics company on the spot; if an agreement cannot be reached, do not take the goods away yet and contact us at the freight station for discussion. Otherwise, upon signing for the delivery, it will be considered accepted without any objections.
2. Our toys are high quality at affordable prices—they offer great value for money. Some buyers report issues such as rough workmanship, defects, poor materials, or differences from expectations after receiving the items. However, these do not constitute quality problems. If you have any concerns, please consult us in detail before placing your order. We will do our best to serve you. All dimensions are measured manually, and a 1–2 CM error is considered normal.