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Guangzhou Meiba Cosmetics Source Factory

About After-sales Service
Wholesale business has low profit margins. If you are not satisfied with the product or there are issues such as damage caused by logistics, we do not accept refunds or discounts! Three percent is considered normal for transportation losses, please understand. The customer is responsible for the return shipping fees! We are a powerful manufacturer and will strictly ensure that the preparation and sealing of the boxes are well done.

2. Our company goes through three inspection procedures such as picking, checking, and packaging to fully control the situation of short delivery or omissions. Each order will have a detailed list sent with the goods. When receiving the goods, you must count the goods in the presence of the courier! If there is a shortage, please contact us as soon as possible! Do not come to us after signing to say that you have not received anything. The problems after signing are the responsibility of the recipient! (If the gatekeeper signs for you, it also counts as signing if it is not signed by yourself)

About the exchange and return of goods
1. For products purchased at our store with quality issues, a return or exchange can be processed within seven days. Please contact our after-sales customer service first to facilitate our prompt handling of the return procedure; otherwise, we will not accept the return or exchange! (A photo of the actual product is required for returns and exchanges).

Before receiving the goods, please check the packaging. If the packaging is damaged, please inspect the goods first before signing for them. If there is any damage, please inform us within the same day about the name and quantity of the damaged products, and take photos on site to send back to our after-sales service team for processing. This will help us claim compensation from the courier.

■ Disclaimer
1. We will not assume any responsibility for any losses caused by returning the product or applying for a refund without contacting our customer service.
2. Items that do not comply with the return and exchange rules or are sent with a pre-paid shipping label will be refused by us and we will not assume any responsibility;
3. When returning the product, if there is no buyer's written information, it will be impossible to trace the buyer, and once we lose contact with you, we will not assume any responsibility.
4. If the product is not delivered due to the buyer's incorrect address or other reasons, we will assist you in locating it. If it is indeed lost, we will not assume any responsibility.
5. Due to the fragility of some products, please be careful when packaging for returns to ensure the product's safe return. Any damage during the return journey is not the responsibility of our company.

■关于评价
1. Please do not rush to evaluate the product or service after receiving it. If you have any dissatisfaction, please report it to the company in time so that we can handle it promptly.

2. When encountering the problem of slow logistics, we will urge as soon as possible and resolve it properly. Understanding is paramount. Please do not give negative feedback due to logistics! Thank you very much!

■ Integrity in Business
We promise to describe all products accurately, all of which are fresh from production date, and guarantee service, enjoy shopping!