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Product Rework:

1. If there are quality issues with the product (under the condition that it is not damaged by human error), the buyer can accumulate the defective items until a certain quantity is reached, and then request a one-time replacement. The replaced product can also be sent back together with the next order.

2. For the products that require revision, please fill in the details accurately (specify the contact person’s name, address, phone number, and the specific issue with the product). We will return the products to you using the address you provided.

3. Our side is not responsible for the round-trip shipping costs of product repairs; the customer must cover these costs.

Exchange issue:

1. Different products all have corresponding warranty periods (usually 3 months of warranty). If quality issues occur within the warranty period and it is not caused by human damage, new units can be replaced (depending on the extent of physical damage to the product). The warranty duration is indicated by the label attached

The validity period shall be based on the warranty label on the product (Note: During the warranty period, please keep the warranty label clear, intact, and free from any damage caused by humans).

2. Out-of-stock products for customers. If return or exchange is required (the prerequisite for return or exchange must be that the goods remain intact with no signs of damage or wear), the customer must contact our staff within 15 days after receiving the goods to resolve the issue. If the specified time limit is exceeded, and there are no quality problems with the product, return or exchange will not be accepted.

3. Damage caused by human action or damaged packaging; no return or exchange is allowed, but special cases can be discussed.

4. The buyer received the product and found issues (such as incorrect model number, missing accessories, etc.). Please contact us within 24 hours after receipt.