fish tank aquarium decorative landscaping set bonsai sand table decoration coconut simulation aquatic plants plastic fake aquatic plants

How to handle damaged products?

The company is fully responsible for the products sold, and we will strive to do our best in product packaging. We will also try to find logistics companies with good reputation to cooperate and communicate well to ensure the safety of the goods. If the product receives damage that cannot be repaired within 48 hours, please take photos for our customer service team to confirm, and we will archive and retain them.The way to handle it is: each party will bear half of the loss.The company adheres to the principle of cooperation being a win-win, because if the losses caused by damage are borne by only one party, it is inevitable that it will not achieve a win-win situation. If all customers bear the costs, it will increase the cost and risk of purchasing for customers, making it impossible to maximize value. If we bear all the costs, it will inevitably increase the sales cost of the products, making it impossible to provide you with more low-priced high-quality products sustainably. A half-share risk by both parties is currently a widely recognized solution by mature e-commerce businesses! If you find it difficult to accept or if you only want to order once, please choose carefully, because when you choose a supplier, we are also choosing our customers at the same time. We only want to choose customers who will long-term cooperate to work together and develop.

About the color difference issue

All product images and detail pictures of our company are 100% real shots. However, due to differences in lighting or computer monitors, there may be some color differences, which are purely normal phenomena. We hope that friends can understand, and thank you for your cooperation!