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All products can be ordered in the minimum order quantity shown on the website, with no limit on the amount! Support mixed batch! Support Alipay, bank card payments! Each product has a weight specified, and the freight system will automatically calculate the shipping cost when you make the order, which may have a slight error. If you have any questions, please contact our customer service immediately.

Q2: Are the products listed available for purchase? What should I do if they are out of stock?

All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where some items are not promptly removed from the shelf, leading to stockouts. Please understand, and we will contact you by phone or Alipay message to resolve the situation.

Q3: Can the product be selected in terms of style or color?

Regarding the style and color issues, by default, we will send mixed styles and colors during the shipment. If you have any special requirements, you can make a note when ordering. You can write down the product code, style, and color (e.g., Y1: black) in the comment box when making the order. We will try our best to meet your requirements, but there may be some color or style shortages. We hope you can understand and be patient. For large items, please leave a comment with your requirements. For small items, we will send them randomly, but you can make a note. We will try our best to match your requirements, and if there are any color or style shortages, we will send them randomly. Please forgive us!

Q4: I have already paid, when can the goods be shipped? How long will it take to receive them?Due to the large daily shipment volume, we will ship your order within 24-48 hours after your payment is successful, based on the order payment sequence. The delivery time may vary due to distance, weather conditions, and the operational procedures of different courier companies. Generally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it usually takes 1-2 days. For Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it usually takes 2-3 days. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days! If you have not received the item after the corresponding number of days, please contact our after-sales customer service. (If there are delays or loss of parcels due to network sales peak season, sudden increase in shipment volume, or courier company overflow, please understand. We will make appropriate arrangements.)

Q5: Customer Shipping InstructionsFor goods worth less than 300 yuan, please count the quantity in person with the transportation company staff when receiving the goods. If the packaging is damaged or missing, please have the transportation company staff sign to confirm, and we will compensate for the missing goods from the shipping company. For goods worth over 300 yuan, please inform us of the missing quantity within 24 hours after signing, and we will cooperate with you to verify the quantity and try our best to help you solve the problem. If you have not counted or have not informed us in time, we will consider the quantity to be correct. In addition: Due to the very large daily shipment volume, each item may be out of stock at any time, and the shortage of goods due to inventory shortage, we will refund to you, or send together with the next order, but no separate re-delivery. Wholesaling is thin, no matter what the reason for return and exchange (including quality problems), the return shipping fee is borne by the buyer. For return and refund, only the return amount is refunded, not the shipping fee. For long-term cooperative customers, the goods with quality problems can be saved to more than 6 kilograms and sent back with the private logistics. Please contact customer service before returning. If you send it back privately, we will not accept it.

Q6: I don't have Alipay, can I make a bank transfer?We recommend using Alipay for the safety of both the payment and the goods. It is also convenient for future shopping. If you really cannot do so, you can accept bank transfers. Please take a picture of the product before making the payment and note that you will be making a bank transfer. This will help us verify the goods and arrange for the shipment once we receive the payment. After making the payment, please contact us through Taobao or mobile phone with your Alibaba account, the bank where you made the transfer, and the amount. We will check the payment and verify the goods before arranging for the shipment.

Q7: Please do not leave negative or low ratings at will?

No matter you encounter service or product quality problems, as long as you contact our after-sales Alipay, we will definitely take the initiative to objectively help you solve it, and we will not avoid any responsibility. Giving a middle or negative comment at will is useless for both parties, and we hope to retain every friend who likes "Zhaochi Crafts". We can solve your practical problems and improve our service level. We hope that every customer can have a happy online shopping experience at "Zhaochi Crafts"! At the same time, we also refuse to let "negative commenters" visit. For those who use "middle or negative comments" to threaten us to refund or send gifts, we will firmly resist!

Q8: What kind of courier do you use?Our store defaults to express delivery, but you can also choose to send with: ZTO Express, Yunda Express, and EMS. Please refer to the shipping cost template below the 'fixed price' for the shipping cost. All fees are set according to actual charges, and only one shipping fee will be charged for multiple items! Items within the province will arrive within 1-2 days, and items outside the province will arrive within 3-5 days.

If you need a faster courier service, please choose 'SF Express', which is safe and efficient. Online shopping cannot avoid the need for courier transportation. Please check the integrity of the parcel and the number and integrity of the goods inside when you sign for the parcel.

The responsibility for damage caused by transportation will not be borne by our store. (It is recommended to choose logistics companies like Dewang or Jiaji with insurance) However, we have an obligation to do our utmost to assist our customers in resolving this issue. Our company will use better cardboard boxes, add some cushioning, and stack them compactly to avoid damage. Please, or the person who will receive the goods, must ensure that you check the quantity and appearance of the goods together with the courier or logistics personnel (this is your right). If the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.Please carefully read the above questions. If you do not read them carefully, the consequences will be borne by yourself.Exclamation mark!