retro style household kitchen pvc round heat proof mat high temperature resistant wholesale thick coaster dining table cushion tableware

Retail Customer Return and Exchange Process

1. Returns and exchanges for non-quality issues:
1. Apply to customer service within 7 days (168 hours) after signing for the product.
2, and after communication and consultation with the customer service, exchange of goods requires the completion of postage or the difference in price, and the original order number, the product information required for replacement, and the express delivery number to be returned should be noted.If the goods suffer damage or other conditions affecting resale during transportation, exchange is required with the buyer compensating the difference. For returns, actual product depletion and round-trip shipping costs will be deducted based on the situation.）
2. Quality Problem Returns and Exchanges:
1, the application must be made to the customer service within 24 hours after the customer's signature.
2, provide detailed images of the quality issue, and consult with the customer service to reach an agreement. If necessary, notify the buyer to send it back.Postage is prepaid by the buyer. After our company confirms the receipt and authenticity, we will transfer the money via Alipay and send a message with a screenshot to the buyer. We refuse to accept any reason for payment on delivery!）；
3, please provide the express delivery tracking number upon receipt, and contact our company once the logistics is signed. Our company will send out the goods within 48 hours of receiving them or refund the money. Thank you for your cooperation! (The round-trip freight is borne by our company.)
Note: If the after-sales item cannot be processed due to incomplete information after signing, it will be considered as giving up the processing.

Wholesale Customer Return and Exchange Guidelines

If you are a customer who has placed an order for the entire item, and if there are any damages, missing pieces, loss, incorrect delivery, quality issues, or defects, please contact customer service to make a note. The amount of the goodsAccumulate to 200 yuan or moreExchange for a refund. For returns due to non-quality issues, the buyer is responsible for the round-trip shipping costs and the damage to the product and its outer box, that is.The value of the goods is 10%.Due to the product packing, such as the cost of cardboard boxes, labor, and management, etc., we refuse to accept any items with payment on delivery.

• 1. About the size

  Many customers see the product pictures and think they are good, so they directly take photos, ignoring that the appropriate enlargement of the product is to allow customers to inspect the actual product and details more closely. Please pay attention to the product parameters in the baby details when taking items.

• 2、关于颜色

  Due to the reasons of photo shooting, there may be a slight color difference between the website images and the actual products. This does not constitute a quality issue. The final color should be determined by the actual goods. The color difference is not a basis for negative feedback. Those who cannot accept this should be cautious when making a purchase.

• 3. About Customer Service

  Customer service is available online from 8:30 AM to 5:30 PM, with a break from 11:30 AM to 1:00 PM.

• 4. Express Delivery

  Under normal circumstances, the goods will be shipped within 48 hours after the order is placed, and they will be delivered within 3-5 days (excluding legal public holidays).

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  1. Please ensure that the shipping information you provide is accurate and complete. Please maintain your phone line open before receiving the goods, so that the delivery personnel can contact you in time to avoid any delays in receiving the goods.

  2. Due to the incomplete address you provided, or because the phone was not suspended or turned off, the parcel was not delivered in time. Please contact the logistics company to collect the parcel. The shipping fee for returning the parcel to the shipping address due to non-delivery will be borne by you personally.

  3. Express delivery is defaulted to only be sent by: Postal Express, Dewang Express, or by SF Express with payment on delivery (please be cautious when shooting if the express delivery does not reach the destination).