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                          Product Purchase Instructions

1. Since all dolls are sold at a one-hand price, all shipping fees must be borne by the buyer. The shipping rate is set by the system and can be changed directly with customer service. We apologize for any inconvenience caused. The shipping fee applies to products under 60 centimeters; additional charges will be applied for items over 60 centimeters.
2. We have a design team that can provide sample production based on samples, design and production based on designs, and prototyping. We can meet the requirements of various gift companies; all figurines can be printed with electronic embroidery LOGO, screen printing LOGO, fabric label LOGO, and thermal transfer LOGO.
3. By engaging our distribution agent, you can obtain watermark-free high-definition image packages, which will improve the conversion rate of your store and enable customers to enjoy one-click convenient services.

4. We are factory direct sales stores, offering products from original suppliers with a wide range of items, ample inventory, and guaranteed quality;

5. Regarding packaging: Unless otherwise specified, all products from this store are supplied in transparent packaging bags, with outer packaging being express woven bags.

6. Regarding shipping: Orders placed before 4 PM will be shipped on the same day; orders placed after 5 PM will be shipped the next day. For urgent needs, please contact customer service.

7. Regarding shipping: All small-volume products in this store are shipped by default using companies such as Guotong, Deppon, Yunda, Yuantong, Zhongtong, etc. For specific shipping companies, please contact customer service. If the quantity is large, please inform logistics customer service for further arrangements!

8. We welcome physical store owners, online shop operators, and online streamers. There are wholesale opportunities available for business discussions. We will offer competitive prices and high-quality products, keeping up with the toy trends, so your business can thrive! We look forward to your partnership.

Notes on Custom Fleece Toys

First of all, thank you for your trust and support. To help you understand us better, we have listed our business processes. Customers who wish to purchase plush toys, figurines, fabric gifts, or pillows should check these processes first:
1. We need fur products designed and custom-made by us.
1. Please contact our business or technical staff.
Order contact
Alivwangwang: Niumo Star Velvet Toys Factory
2. Confirm the cooperation intent.
3. Provide samples of the products to be processed, quantities, project timeline, specifications, material, filling, and other technical requirements. At the same time, our side will calculate a preliminary price range.
4. The client provides physical samples (two samples are required; one is used for plate making, and the other for editing).
5. The factory charges a pattern-making fee; a small physical sample requires a pattern-making fee of 200 yuan per unit, while a drawing requires a fee of 800 yuan per unit. (Note: After the order is confirmed, the sample fee will be refunded or credited towards the payment.
6. The factory produces a sample and provides the exact unit price of the product along with the project timeline. (Note: The processing time for the sample is typically 5 working days, while the processing of drawings for samples takes 7 working days)
7. The customer provides feedback and a modification plan, and the factory modifies the sample according to the requirements.
8. Both parties confirm the final prototype.
9. Sign a production contract; for standard products, a prepayment of 70% of the total payment is required, while for special products, a prepayment of 90% is required.
10. The factory arranges processing and production.
1.1 Before delivering the goods to the factory, the customer must pay the remaining balance in full. We will arrange the shipment (if the customer fails to pay the balance on time, causing delays in shipping, Party B shall be responsible).
12. After the order is completed, stay in touch. We hope to have long-term cooperation.
Regarding shipping costs and delivery:
Orders under 1,500 yuan will be shipped via courier service
Orders over 2,1000 yuan can be shipped via express delivery or logistics service. If using logistics, the shipping fee is paid by the recipient. The items will arrive in about a week after shipment. The goods are not delivered to your doorstep; please pick them up at the freight station (if the location is remote, you may need to pick them up in the urban area). If you prefer logistics shipping, please contact customer service to adjust the shipping fee before making the payment.
3. Our store defaults to express delivery services provided by YTO, HUTONG, Yunda, Zhongtong.
If the delivery fails, please contact us and arrange another shipping method.
4. For other products in our store, orders over 500 yuan can be placed in mixed batches, or custom processing based on specific requirements is also available. We offer high quality at competitive prices. We welcome customers to discuss business opportunities.
5. Customers with purchasing intentions, please act quickly—buys must be made promptly, and sales will stop once available!
After purchasing, please indicate the color; if not specified, it will be shipped randomly!
6. Due to an incorrect entry of the customer’s address, this store is not responsible for any resulting issues.

After-sales servicePlease contact us first if you have any dissatisfaction or confusion after receiving the goods. We will do our best to provide you with satisfactory responses and effective solutions. Please do not give a rating of one or two stars arbitrarily (experience shows that dissatisfaction often stems from misunderstandings). Good reputation is not easily achieved, and we value it greatly. We also hope to receive your understanding and support!

Please trust our sincerity and our capabilities. We will resolve your issues within a short time and present you with a responsible business partner—love is found in the details.