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Guangzhou Shenzun Electronic Technology Co., Ltd.

Purchasing Terms

• 1. Manufacturer's supply

   Due to our company's direct orders from various manufacturers, we mainly deal in wholesale. The products we sell are already low-priced to generate volume, with a thin profit margin. Since the IT product market is subject to real-time changes, the price is subject to the day's price before the buyer makes a purchase to avoid any unnecessary misunderstandings in the future. Please try to cooperate, thank you.

• 2. Product photography

   All product images on our company's website are taken from actual products. The processing will follow the actual color, but due to the reasons of light and different monitors, there is an inevitable color difference between the images and the actual products. Please refer to the actual products for accuracy. Buyers who have specific color requirements are advised to purchase carefully. Note: For returns and exchanges due to minor color differences, the buyer is responsible for the return shipping costs.

• 3. About Shipping

   Express delivery is usually set to (light goods are sent by ST Express/Shenzhen Express, heavy goods are sent by logistics). If you need to send other express, please pay the difference in freight. Due to the rapid flow of our company's products and the difficulty in updating inventory in time, all buyers are requested to contact us via Alipay before placing an order to confirm whether the factory has stock or the delivery date. This will avoid any inconvenience to you. At the same time, please check the delivery address and contact information before placing an order to ensure they are correct. If you need to change the address, please inform us in time. If the delivery cannot be made due to the address or contact information, the loss caused by the need to transfer or return the goods will be borne by the buyer personally, and our company will not assume any responsibility. This is to clarify.

• "4. About Receiving Goods

   To reduce disputes, our company will carefully inspect all products before shipping. However, to avoid any missing or damage during transportation, please open the box in front of the courier upon receiving the goods. If you find any missing, damage, or incorrect goods, please refuse to accept them! Please contact us in time to obtain a solution. If you do not check in person and find any missing or damage after signing, the courier company will not be responsible for any responsibility, and we will not be responsible either. Please understand and thank you! Note: If someone signs for you, it will be considered as your personal receipt.

• We care deeply and have the utmost respect for every customer's feedback, and we eagerly hope for your positive review of 5 stars. Your satisfaction is our goal, and it is also the driving force and source of our continuous progress. If you are not satisfied with our products or services, we apologize in advance, and thank you for your valuable suggestions and opinions. We will continuously optimize.
  Our products and services; at the same time, for those buyers who deliberately leave negative reviews or use them as a form of threat or complaint, we will terminate our cooperation with them! We also welcome your feedback to our online customer service in a timely manner, and we will serve you with our best efforts!

• 5. About the return

   Within 15 days from the date of shipment, if the buyer is not satisfied with the product (non-customized products), and under the condition that it does not affect the secondary sales of the product, our company provides a one-time exchange service for the buyer (due to the fluctuation of IT product prices, the actual return and exchange prices need to be negotiated with our company). The shipping costs for the exchange will be borne by the buyer, and our company refuses to accept any form of collect shipments. If the buyer reflects that the product quality problem leads to the exchange, you need to provide product images, videos and other evidence to apply for quality problem exchange, (please prepay the shipping costs when returning, and our company will arrange the financial department to return the shipping costs to you after receiving the return item). Note: To avoid errors and delays, please ensure that you attach a return and exchange information card to the express delivery when exchanging, indicating your Alibaba ID order number, contact information, detailed address and detailed fault description. And please send it in time and inform the customer service of the express delivery number, so that we can handle your return in time.

• Our company has regulations for refunds that require following the normal process, which is handled by the finance department uniformly. The customer service team is unable to process refunds (but you can contact customer service to track your refund in a timely manner). After a customer applies for a refund, if the conditions are met, the general completion time for the refund is within 1-3 business days. Please note: please apply for a refund during business hours as the finance department is not available on weekends to process your refund. We apologize for any inconvenience and appreciate your understanding!

• 6. About After-sales Service

   All products from our company are fully inspected before leaving the factory, with a warranty period of one year. If the product experiences a non-human-made fault during use, please contact our online customer service. Our customer service staff will provide you with professional guidance, analysis, and judgment of the fault cause, and offer a solution. If the problem cannot be resolved by the solution we provide, please return the products in bulk, do not return one item at a time. Because all products are wholesale from the factory, the profit is thin. Please try to reach a return amount of 200 yuan or a quantity of 10 items. The return shipping fee is per person one trip. Our company refuses to accept any form of payment on arrival. Note: Please contact our customer service staff before returning the product to obtain the shipping address and specific contact information.